Job Description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 - were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the xe2x80x9cwhat-ifsxe2x80x9d of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Minimum Qualifications Required

• Grade 12/Standard 10/NQF 4
• Completed FAIS credits
• Regulatory Exam - (RE 5)
• Relevant tertiary qualification (3 years qualification) - Advantageous

Minimum Experience Required

• 6 or more years insurance sales call centre experience
• 3 or more years' experience of general supervision of more junior colleagues (advantageous)
• General understanding of Sales systems and applicable processes
• Strong analytical capabilities
• Proficient in excel

Essential Requirements

• Leadership Capability
• Strong Written and verbal communication skills
• Attention to detail
• Strong technical skills
• Commitment to personal and team goals
• Ability to apply business rules and processes
• Provide technical guidance to team members

Responsibilities

• Implement strategies from senior managers to the team
• Improve call centre sales efficiencies and increase departmental profits
• Drive sales while optimizing the operation
• Driving and achieving monthly sales targets and responsible for operational needs
• Leading, coaching and directing teams
• Ability to investigate factors impacting performance.
• Plan, schedule and review workload to improve productivity, and the ability to measure results against targets (Gearing).
• Work under guidance (but not constant supervision) to analyze data to identify trends and risks
• Works without supervision and provides technical guidance when required on motivating all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to assist the organization to reach their goals.
• Strong ability to drive staff engagement across the business
• Lead and direct the team to be able to reach operational efficiencies.
• Communicate the plan from senior management to staff in a simple and understandable manner in order to reach organizational goals.

Technical Competencies

• Action Planning
• Presentation skills
• Customer Services
• Policy and Procedures
• Computer Skills
• Writing Skills
• Presentation creation and skills
• Reporting
• Data collection and analysis

Knowledge and Skills

Drive leads and service targets

Coaching, quality and compliance

Reporting and communication

Management of employees

Personal Attributes

Decision quality - Contributing independently

Interpersonal savvy - Contributing independently

Plans and aligns - Contributing independently

Directs work - Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply:18 August 2023.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Sanlam