Job Description

About ProProcess:
ProProcess, located in Gauteng, South Africa, is a specialist company that offers modular process solutions to the capital equipment market. We are dedicated to delivering innovative, high-quality modular solutions to our clients across various industries. As part of our commitment to exceptional customer service and ongoing support, we are seeking a highly motivated and experienced Sales Team Coordinator to join our team at our Bedfordview office.
The Sales Team Coordinator plays a pivotal role in enabling the sales team to operate efficiently and effectively. This role ensures seamless communication across departments, manages critical sales documentation and systems, coordinates travel logistics, and drives continuous improvement in processes and tools. The ideal candidate brings energy, agility, and precision to a fast-paced sales environment.
Key Responsibilities

• Executive & Team Support

• Provide proactive administrative and secretarial support to the Sales Manager and Sales Team.
• Manage complex local and international travel arrangements including flights, accommodation, visas, and itineraries.
• Prepare meeting packs, presentations, and agendas; capture and distribute minutes with action tracking.
• Coordinate schedules and diaries across the sales function.
• Sales Operations Enablement

• Support the sales cycle through effective document management (NDAs, contracts, proposals, bids).
• Coordinate bid and qualification processes, ensuring smooth flow between account managers, bid teams, and sales engineers.
• Ensure CRM accuracy and maintain up-to-date pipeline dashboards and reporting for visibility and accountability.
• Systems & Process Ownership

• Develop expertise across all company systems (CRM, ERP, project management tools, expense systems, etc.).
• Troubleshoot and resolve system issues to minimize downtime for the sales team.
• Drive digitalization of repetitive tasks to increase team efficiency.
• Operational Investigations & Continuous Improvement

• Identify and investigate operational issues that impact sales team effectiveness, propose solutions, and ensure follow-through.
• Act as the "pulse checker" of the sales team--flagging inefficiencies, bottlenecks, and gaps to leadership.
• Support implementation of sales processes, KPIs, and workflows that translate company growth objectives into actionable outputs.
• Stakeholder Engagement

• Liaise with internal departments (Finance, Projects, Engineering, Marketing) to ensure sales activities are aligned and supported.
• Act as the central point of communication for the sales team, ensuring information is disseminated clearly and quickly.

Job Requirements

• Proven experience in a sales support, operations, or administrative role.
• Strong proficiency in CRM systems and Microsoft Office Suite.
• Experience coordinating travel logistics and managing documentation.
• Excellent organizational and multitasking skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Core Competencies

• Vibrancy & Energy: Brings enthusiasm, urgency, and positivity to the sales environment.
• Agility: Can think on their feet and adapt to dynamic situations with confidence.
• Systems Fluency: Quick to learn and master new software/tools across the business.
• Attention to Detail: Precise with documents, bookings, and data integrity.
• Problem-Solving: Takes ownership of challenges and drives them to resolution.
• Confidentiality & Professionalism: Handles sensitive sales and client data with discretion.

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