Job Description

Job Title
Sales Support & Technical Drafter (Closets)
Overview
We are seeking a Sales Support & Technical Drafter (Closets) to join our U.S.-based sales team. This is one unified position that combines technical drafting, sales support, and client-facing communication into a single role. The role exists to help recover deals that were not initially closed by redesigning closet proposals and professionally re-engaging clients with improved solutions.
The ideal candidate is technically skilled, well spoken, and comfortable managing the entire process from redesign to client follow-up.
Key Responsibilities
Own the entire sales support function for opportunities that were not initially closed
Review, redesign, and optimize existing closet design proposals to improve pricing, layout, or functionality
Use design and drafting software (AutoCAD or similar) to accurately rework technical drawings
Follow up with clients by phone to:
Gather feedback on original proposals
Explain redesigned solutions clearly and confidently
Support objection handling and move opportunities toward close
Serve as a client-facing representative, ensuring conversations feel professional, knowledgeable, and credible
Collaborate closely with internal sales and design teams to align revisions and next steps
Required Skills & Experience
Technical knowledge as a Drafter (Closets) with the ability to redesign and modify proposals
Strong experience using design/drafting software (AutoCAD or similar required)
Background in closets, cabinetry, or kitchen design preferred
Well-spoken and confident communicator with strong client-facing and sales skills
Comfortable engaging with U.S.-based clients via phone
Ability to translate technical design changes into clear, persuasive explanations
Ideal Candidate Profile
Sees this as one complete role, owning both the technical redesign and client-facing sales follow-up
Professional, articulate, and credible when speaking with U.S.-based clients
Detail-oriented with the ability to improve pricing and outcomes through smart design changes

Skills Required