Minimum of 2 to 3 years' experience in a similar position.
Experience in a corporate gifts environment will be advantageous.
Above average verbal and written English communications skills to communicate professionally with customers and internally, both telephonically and by email.
Computer literacy (MS Office).
BEHAVIOURAL DIMENSIONS REQUIRED
Honest and hardworking.
Passionate about getting things done right, first time, every time.
Ability to work efficiently on own or as part of team, in a highly pressurised environment.
Meticulous attention to detail.
Flexible in terms of working hours.
Pleasant and patient disposition
BRIEF DESCRIPTION OF KEY PERFORMANCE AREAKEY PERFORMANCE AREA
Stand In for all the different levels of Account Managers should they not be in on the day
Resume all their daily functions on your stand in days (uphold CAP - consistency/ accountability/ professionalism)
Provide a detailed hand over report to the relevant Account Manager upon each completion of the sit-in.
Ensure all Account Manager objectives are upheld.
If all Account managers are in, you will be allocated to assist Account managers.
Provide professional assistance and information as well as solutions to clients
Follow-up on all outstanding work on a daily basis and ensure all emails are attended to within the specified timeframe.
Follow-up on layouts/ or other departments and liaise with clients as required.
Monitor production timelines.
Generate quotations, job cards, correspondence, etc., in required format.
Protect the integrity of the company at all times.
Adhere to health and safety requirements and ensure compliance at all times.
Assist in other positions and departments in accordance with operational requirements.
Maintain and improve housekeeping and hygiene standards within department.
ADDITIONAL INFORMATION
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