Job Description

Job Summary ? Sales & Reservations Coordinator - Luxury Boutique Hotel | Franschhoek ? Location: Franschhoek ? Role Type: Full-time ? Package: Negotiable, depending on experience Kendrick Recruitment is seeking a motivated and detail-oriented Sales & Reservations Coordinator to join a luxury boutique hotel in the picturesque Franschhoek region. This role is ideal for a hospitality professional with strong administrative and communication skills, passionate about delivering exceptional guest experiences . Key Responsibilities: Manage all room and service reservations efficiently and accurately Respond promptly to enquiries via phone and email ; providing professional and friendly assistance Coordinate with relevant departments to ensure seamless guest stays and fulfil special requests Maintain up-to-date records of bookings; cancellations, and guest preferences Support the sales team with administrative tasks, proposals, and follow-ups Assist in identifying opportunities to increase bookings and revenue through upselling and relationship management Requirements & Qualifications: Previous experience in a reservations or sales role within a luxury hotel or hospitality environment Strong administrative and organisational skills with excellent attention to detail Proficiency in hotel management systems and Microsoft Office Suite Excellent written and verbal communication skills Professional; customer-focused approach with the ability to multitask in a fast-paced environment What Is On Offer: Opportunity to join a prestigious luxury property in Franschhoek Supportive and dynamic team environment Career development in the luxury hospitality sector Chance to enhance guest experiences and contribute to the property's continued success
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