Job Description

Job SummaryIdentify and conversion of leads to sales by educating prospects on the services and products offering of the company via targeted calls, training/presentations, and providing customers with exceptional after sales service whilst adhering to sound fiscal and business process governance.Requirements:

• Discuss and agree a continuous growth and development plan for self as to ensure ability to effectively execute duties - inclusive of formal/informal training sessions/seminars.
• Deadline and quality focussed;
• Creative/innovative in unlocking sales potential;
• Strong administrative and planning skills;
• Excellent written and verbal communication skills;
• Confident people skills and ability to effectively deal with people/customers on various levels
• Good negotiation and conflict resolution skills;
• Pro-active and results driven;
• Ability to multi-task, work well under pressure with a high stress tolerance;
• Accept responsibility and accountability for work of self;
• Ability to work independently, whilst being a strong collaborator;
• Strong financial acumen.

Responsibilities:

• Accurately define cost of sales prior to providing quotations.
• Agree any deviations from GP with management.
• Liaise with Finance to confirm that customers are invoiced timely and correctly.
• Liaise with the Financial Manager regarding actions required into any Debtors exceeding the standard payment terms.
• Timely and accurate submission of claims.
• Demonstrate action taken to optimise resource utilisation and/or cost minimizing steps implemented.
• Communicate timely with the Finance & Warehouse Administrator and other branches regarding stock required for customers as to ensure a quick turn around on orders.
• Assess local market conditions and -in coordination with Management - identify current and prospective sales opportunities/strategies - as aligned to the Company and branch growth and profitability goals.
• Agree specific sales targets with Manager to support branch targets and ensure current (annuity revenue) and prospective client bases are covered.
• Ensure an integrated approach in promoting a total solution for customers as opposed to only singular product sales
• Obtain Competitor market intelligence from Management, interpret impact on own environment, develop & implement counter strategies.
• Compile and present quotes/proposals timely and accurately.
• Define existing primary customers/stakeholders and match their associated Product and Service's needs, demands and expectations on a continuous basis - inclusive of cost benefit analysis.
• Continuously update customers with information regarding the company's product and services offerings.
• Use convincing arguments when promoting products and services to prospective customers.
• Draft and re-negotiate the value proposition for each customer/market segment regarding pricing strategies or other value adding services - in accordance with the mandate received from Management.
• Ensure installations/deliveries are done according to customer expectations.
• Maintaining positive business relationships by frequently and personally engaging (including product training) with customers to ensure customer satisfaction, enhancement of service levels and promoting additional product and service offerings.
• Act promptly and efficiently to address any area of poor customer service.
• Present customers with innovative solutions to problems.
• Provide complete Customer/Prospect reporting to the relevant stakeholders in the agreed format/system, accurately and timely.
• Utilise the CRM system to manage interactions with customers and potential customers and general streamlining of processes in optimizing sales potential, profitability, and customer service.
• Adherence to Company policies and Procedures.
• Consider planning and cost efficiency when agreeing product/service delivery with customers.
• Efficient use of Company systems.
• Coordinate with and support of technical services regarding site installations/on-site repairs.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.Top VitaeRecruiter

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