Job Description

Position Purpose:

The primary purpose of this role is to provide Technical Sales support for Aftersales to Clients within the assigned Region, primarily through on-site visits. The role focuses on strengthening customer relationships, identifying sales opportunities and ensuring high levels of service delivery.

Duties and Responsibilities:

Customer Relationship Responsibilities

Customer Engagement: Establish and maintain strong relationships with relevant customers to ensure satisfaction and loyalty. Unified Representation: Collaborate closely with Capital and Internal Parts Sales teams to present unified "OneASTEC" to customers. Customer Intelligence: Stay informed about evolving customer requirements and ensure the Astec CRM/database is consistently updated with the latest information. Meeting Cadence: Define and agree on a regular meeting schedule with each customer. Document meeting minutes and ensure timely follow-up on action items. Responsiveness: Address customer requests promptly and provide regular, transparent feedback to keep them informed. Service Level Agreements (SLAs): Be fully aware of any SLAs in place and ensure Astec's service delivery consistently meets or exceeds all agreed upon standards.

Territory Management Responsibilities

Asset Tracking: Maintain a comprehensive and up to date list of all operational Astec equipment within the assigned territory. Competitive Intelligence: Monitor and report on competitor activities, trends and market movements within the territory. Proactive Maintenance Oversight: Actively manage and track equipment maintenance schedules to ensure optimal performance and customer satisfaction.

Sales Management Responsibilities

Collaborative Analysis: Work closely with Internal Sales Personnel to: Analyze customer sales volume relative to the number of machines in operation within the Region. Identify customers buying patterns to third party suppliers and investigate underlying reasons. Strategic Growth: Develop and implement targeted strategies to Increase Customers' sales volume with Astec. Quotation Management: Follow up on outstanding quotations to drive closure. Investigate and document reasons for lost quotations, communicate findings to the Manager and capture them in the ERP system. Conversion Optimization: Actively contributes to improving quotation conversion rates through customer engagement and value driven proposals. Sales Funnel Development: Proactively build and manage the sales funnel to consistently exceed sales targets.

General Responsibilities

CRM Management: Ensure all customer-related data and interactions are accurately maintained in the Astec CRM system. Administrative Compliance: Adhere to established administrative systems and procedures to support a high level of responsiveness to customer needs. Product Promotion: Actively promote the full range of Astec products. Coordinate with Capital Sales for follow up opportunities. Quality Standards: Ensure full compliance with Quality Management System (QMS) standards in all customer interactions and internal processes.

Qualification:

Complete Grade 12. A tertiary qualification in sales or a trade would be highly advantageous.

Experience:

Minimum 3 years of experience in a technical sales capacity, preferably within the heavy equipment, mining or industrial sectors. Proven track record of building strong customer relationships and driving sales growth through strategic account management.

Character:

Networking Potential: Demonstrates the ability to build and maintain relationships within local business communities. Outgoing Personality: Energetic and personable with a proven track record in sales and customer engagement. Task-Driven & Gregarious: Highly motivated, sociable and passionate about delivering exceptional customer service.

Computer Proficiency:

Intermediate proficiency in Microsoft Office. Familiarity and working experience with CRM systems with the ability to maintain accurate customer data and utilize CRM tools for sales and relationship management.

Skills & Attributes:

Self-Management: Ability to work independently, manage own workload effectively and prioritize tasks to meet deadlines. Team Collaboration: A proactive team player who contributes positively to group objectives and supports colleagues. Mechanical Aptitude: Strong affinity for spare parts and mechanical equipment with a practical understanding of their applications. Commercial Acumen: Solid grasp of costing and pricing principles, enabling informed decision making and customer discussions. Communication Skills: Excellent verbal communication skills with the ability to engage confidently with customers and internal stakeholders. Organizational Skills: Highly organized and disciplined with attention to details and accuracy. Positive Attitude: Demonstrates a Can-Do mindset, driven to succeed and deliver outstanding customer service.
Job Type: Full-time

Application Question(s):

A Tertiary qualification in Sales or a trade would be an advantage. The ability to work independently, but also in a team. A history of building strong customer relationships. Must have an understanding of the CRM Systems.
Experience:

Technical Sales : 3 years (Required)
Work Location: In person