Job Description

Job Summary

Sales Representative Commercial (Inland)

Accountable for quality, standards, service and desired outputs within inter-related functional areas of responsibility. May be responsible for work of others.

Job Purpose

To implement a market driven differentiated service that builds sustainable competitiveness within clearly identified channels, thereby delivering sustainable growth in brand equity, sales volume, market share, competitive advantage and corporate reputation

Key Accountabilities and Outputs

Customer Development xe2x80xa2 Manage and build customer relationships with Outlet owners xe2x80xa2 Drive weekly customer calls per outlet to build effective partnerships and resolve customer issues xe2x80xa2 Ensure all current, correct customer master data captured onto Rapid Trade and is maintained xe2x80xa2 Achieve customer sales volume targets xe2x80xa2 Ensure each outlet buys directly from the Company consistently on a weekly basis Execution Guidelines xe2x80xa2 Ensure the delivery of product availability, merchandising, promotions, pricing and space in each and every outlet xe2x80xa2 Monitor volumes by outlet to ensure 100% availability of key brands and packs through forward planning xe2x80xa2 Manage stock rotation to ensure 100% availability xe2x80xa2 Drive the effective execution of selective merchandising implementation in the consumption and purchase zones xe2x80xa2 Negotiate and execute interior and exterior price communication; capture price priorities; ensure price point compliance and execute on the overall price and promotion campaigns throughout the year Asset Management xe2x80xa2 Manage the Company refrigeration assets by driving governance and compliance xe2x80xa2 Manage all the Company assets in the outlets including permanent merchandising and signage xe2x80xa2 Ensure the Company products are stocked in fridges as per guidelines xe2x80xa2 Conduct asset verification surveys (Fridges, etc.) xe2x80xa2 Assist customers with managing stock replenishment to minimise stock outs xe2x80xa2 Manage stock rotation and quality

Qualifications and Experience

• Grade 12 / Matric / NQF level 4

• Up to 2 years experience (Operational Execution) Experience in a sales/marketing/FMCG environment

• Basic knowledge of PC, or potential to acquire it

Key Qualities Critical Success Factors

• Customer Perspective Communication xe2x80xa2 Routine communication with customers or clients Problem Solving xe2x80xa2 Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem. Relationships Maintained xe2x80xa2 Others outside of own work area but inside the organisation Sales Representative Updated July 2020 Page 3 of 3 Behavioural Competencies Customer Relations xe2x80xa2 Asks questions to identify customer needs or expectations xe2x80xa2 Follows through and meets personal commitments to others on time xe2x80xa2 Takes responsibilities seriously and consistently meets the clientsxe2x80x99 expectations for quality, service, and professionalism. xe2x80xa2 Continuously monitors delivery to make sure the customer is receiving good service xe2x80xa2 Shows a strong commitment to exceeding customer expectations xe2x80xa2 Able to own responsibility for mistakes, apologise and make suitable changes to services Negotiation xe2x80xa2 Able to recognise a situation in which negations are required xe2x80xa2 Able to listen to the oppositions argument attentively with the aim of reaching an effective outcome xe2x80xa2 Able to tactfully present facts on a xe2x80x9cneed to know basisxe2x80x9d so as to ensure a successful outcome. xe2x80xa2 Able to refer to facts presented by the opposition to strengthen argument. xe2x80xa2 Possesses the interpersonal skills necessary to negotiate an effective outcome Planning and Organising xe2x80xa2 Manages time effectively, ensuring effective completion of tasks under stressful deadlines. xe2x80xa2 Able to prioritise activities and resources, ensuring that results are achieved effectively. xe2x80xa2 Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome. Knowledge of Business xe2x80xa2 Follows systematic, multi-source learning regiment designed to educate oneself quickly: keeps oneself current xe2x80xa2 Describes the important impacts that one has on the success of onexe2x80x99s functional area and on company results; demonstrates a knowledge of the customers business xe2x80xa2 Uses business understanding to make sound decisions and influence the decisions of others Continuous Improvement xe2x80xa2 Increases performance expectations when success has been achieved xe2x80xa2 Seeks out sources of information, including trade associations, xe2x80x9cbest practicexe2x80x9d companies, customers, peers, subordinates, etc. xe2x80xa2 Finds ways to fast-adapt improvement ideas to work processes xe2x80xa2 Proactively seeks out resources, alliances, etc., needed to quickly introduce improvement

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