Job Description

Duties:

• Client Liaison, and client relationship management
• Handle sales enquiries and leads on the CRM System
• Guiding clients through:

• Services offered
• Pricing, and
• Additional options (insurance, storage, packing)
• View clients household goods if required
• Prepare the costing for quotation
• Follow up on quotation
• Monthly sales reports on follow ups
• Open files for secured moves
• Filing and maintaining accurate client records
• Handle tender requests
• Administration:

• Email correspondence
• Telephone correspondence
• Supporting management with ad-hoc administrative tasks
• Claims handling:

• Submission and tracking of insurance claims, ensuring all necessary documentation is complete and accurate
• Marketing cold calls and field sales:

• Report to Head Office monthly
• Injury on duty registration and administration
• Managing various different excel databases (Bordereaux and claims tracker)

Requirements:

• Grade 12 with Mathematics
• Previous sales / marketing or customer service experience
• Excellent communication skills (both verbal and written)
• Strong geographical knowledge
• Previous experience in the transport or relocation industries is a huge advantage
• Must be fully computer literate, and proficient in Excel
• Deadline driven with ability to carefully assess and streamline processes
• Valid driver's licence
• Contactable references

Skills Required