Job Description

Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Position Scope: The Sales Manager is primarily responsible for developing new business opportunities whilst assisting in the management of the Hotelxe2x80x99s existing accounts across various segments. All duties that are carried out should be in accordance with Fairmont Standards and legal requirements.
Responsibilities:

• Account manage an allocated portfolio undertaking complete account management responsibilities for maintaining, servicing & developing the accounts, growing revenue and tracking production.
• To increase the volume of transient and groups as set down, by targeting new business from existing and/or potential clients.
• To record all objectives and planned activities for any managed accounts in the form of an account development plan and/or in ANAIS ensuring the information is up to date all times.
• To meet agreed monthly performance targets xe2x80x93 appointments, account management calls, client appointments & revenue targets as set by your line manager.
• To work effectively during the RFP process to ensure that all rate loading is completed by specified dates.
• To re-negotiate and re contract all annual wholesale and corporate accounts.
• To recommend membership of relevant industry associations, sales trips and tradeshows that will benefit the hotel in terms of achieving budget as set down.
• Attend and assist with in-house marketing activities, fam-trips, client hospitality evenings, presentations, show rounds and promotional activities.
• Update & maintain sales contact lists and account information in Anais or other systems as directed.
• Maintain awareness of the hotels key competitors, of their client interaction, their key account base and corresponding rates and any property developments.
• To achieve a number of KPIxe2x80x99s relating to appointments, client interaction & account development.
• To achieve new business targets and manage an agreed portfolio of existing accounts in order to retain and develop the business.
• Produce required reports of completed sales activity including details of face-to-face client appointments, presentations, familiarization trips and any other related client interaction.
• Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans. Each account is to have a complete and up to date ADP.
• Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.
• Maintain awareness of the hotels key competitorsxe2x80x99 financial performance, of their client interaction, their key account base and corresponding rates and any property developments.
• To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on monthly basis or when required
• Carry out Sales Trips to all business areas as specified both domestically and internationally as required.
• To carry out any other reasonable duties that may be required/attend & assist with in-house marketing activities.

Customer Relations:

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a xe2x80x9csalespersonxe2x80x9d by active selling of special promotions and facilities available within the Hotel.
• Implement the Accor values and Accor customer vision to xe2x80x98Offer the Best Service to Our Customersxe2x80x99.

Other:

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
• Abide by Accor policy on EEO and Harassment in the workplace.
• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.
• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
• Any other reasonable request within your range of competence as required by your supervisor or Hotel Management.

Qualifications

• Sales experience in a luxury hotel environment is essential (minimum 2 yearsxe2x80x99 experience).
• Minimum High School Diploma, Business School and/or Hotel School Diploma preferred.
• Full proficiency in all office procedures and clerical duties.
• Computer experience at intermediate to advanced level is mandatory with knowledge of Windows 2000 (Excel, PowerPoint and Word, Access).
• Must be a strong team player, professional and enthusiastic with excellent organizational skills, creativity and be a self-starter.
• Must be able to work with a team.
• Must be able to prioritize, organize and be self-efficient.
• To be flexible on time to meet with a busy sales department/guest need.
• Knowledge of the South African travel landscape.
• Sales experience in travel is preferred.
• Well established relationships in the travel industry.

Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.