Job Description

Job Summary Key Responsibilities:
1. Lead Management

• Handle leads from CRM, personal social media, and marketing channels.
• Engage professionally via phone, SMS, WhatsApp, and in-person.
• Accurately record and update all client and broker information on CRM.
• Actively manage and respond to lead queues to avoid backlogs.
• Ensure compliance with internal procedures and data capture protocols.

2. Application Process (Where Applicable)

• Complete accurate client applications and ensure required documents and consents are collected.
• Confirm client information and preferences before submitting for pre-approval.
• Work closely with F&I for application reviews and bank submissions.

3. Pre-Sales Engagement

• Follow up on approvals, gather FICA documentation, and support validation.
• Manage customer expectations around vehicle availability, affordability, and finance terms.
• Prioritize responsible sales practices in line with legal compliance (TCF, CPA, POPIA, NCA, FICA).
• Seek approval before confirming deals or offering discounts.

4. Deal Closure

• Coordinate customer delivery, vehicle inspection, and documentation handover.
• Ensure all final documentation is complete and submitted correctly.
• Communicate post-delivery to ensure satisfaction and encourage referrals.

5. Product Knowledge and Training

• Stay up to date with product knowledge and participate in daily team training.
• Share knowledge and insights with customers to support the sales process.

Requirements:

• Grade 12 (Matric) - essential
• At least 3 years of experience in automotive sales
• Strong sales, negotiation, and customer service skills
• Ability to work under pressure and meet sales targets
• Transparent, ethical, and detail-oriented
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Experience with CRM systems and digital platforms (advantageous)

ARCS
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