Job Description

Job Purpose

The Sales Desk Coordinator is responsible for administrative support to the sales team ensuring customer satisfaction and retention.

Duties and Responsibilities

Ensures customer excellence

• Builds and maintains strong relationships with customer base.
• Lives the company's values and service standards with regards to customer interaction.
• Adheres to business processes and systems to meet the company's quality requirements
• Takes personal accountability for service excellence.
• Adheres to the companies work standards.

Information Security

• Understand their role within the organisation from an information security perspective and commit to protecting the organisation's security information assets.

Finance

• Ensures Cost savings and efficiencies in area of accountability.

Self- development

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Prepare personal development plans in conjunction with Manager and implement in line with business requirements.

Teamwork

• Ensures teamwork to achieve shared goals.

Business Development

• Acts as the front-line contact for the sales team and directs sales processes accordingly.
• Provides advice and product knowledge to clients advising them on the correct product for their business.
• Proactively vets all customer leads receive via sales email, telephone and website queries to ensure a full understanding of clients' needs and creates leads on CRM.
• Escalates relevant leads to marketing department for allocation to relevant Business development consultant.
• Maintain good conversion rates of all new small leads (1 to 30) by applying effective sales strategies and excellent customer service to clients.
• Drafts own and assists the sales team with drafting of quotations and proposals.
• Ensures all quotations and proposals are followed up timeously to close a sale.

Sales administration

• Act as a link between the customer and the sales team
• Prepare multiple types of sales documents and produces related reports.
• Monitor all incoming leads and action accordingly.
• Track and record activity on leads and help close deals to meet targets.
• Provide clerical support to sales team, coordinating sales team activities, scheduling client appointments for sales team as per their CRM allocation.
• Proactively acknowledges customers by responding to emails and phone calls timeously.
• Handle Day to Day queries

Accurate use of Systems and processes to drive sales initiatives and business development

• Ensure that data is accurately entered into and maintained in CRM system to ensure valuable customer insights to be used in decision making and sales initiatives.
• Adhere to sales policies and procedures.

Requirements

• 2 to 5 years' experience in sales and administration or similar role
• Previous payroll sales or consulting experience

PaySpace