Job Description

Our client, an ISP specializing in providing INTERNET, VOICE and HOSTING solutions, is seeking a permanent opportunity for a skilled and experienced Sales Coordinator based in Umhlanga, Durban

• Location: Umhlanga, Durban
• Type: Full-Time, Office-Based
• Reports To: Sales & Operations Director
• Department: Sales
• Working Hours: Monday to Friday | 08:00 - 17:00

Purpose of the Role:
The Sales Coordinator plays a critical role in supporting the sales team and ensuring the smooth execution of all sales-related processes. This includes managing administrative tasks, coordinating internal communications, tracking performance metrics, and assisting with customer interactions to help the team meet its sales goals efficiently.
Key Responsibilities:
Sales Support & Administration

• Prepare and manage sales quotations, proposals, and order forms
• Track sales orders from initiation through to fulfilment and installation
• Ensure CRM data is updated accurately and timeously
• Assist with compiling reports on sales metrics, performance tracking, and forecasting
• Coordinate meetings, follow-ups, and client interactions for the sales team
• Liaise with clients regarding documentation, billing queries, and service provisioning

Internal Coordination

• Act as the central point of contact between the sales team and internal departments (technical, billing, support)
• Ensure timeous communication of sales information, updates, and documentation
• Help coordinate product launches, promotions, and internal sales initiatives

Customer Engagement

• Assist with the onboarding of new clients and ensure all relevant documentation is received
• Follow up with clients to confirm satisfaction, handle non-technical queries, and maintain relationships
• Maintain a high standard of customer service in all interactions

Minimum Requirements:

• Grade 12 / Matric Certificate (Tertiary qualification in Business Admin, Sales or Marketing is advantageous)
• 2-4 years' experience in a sales coordination or administrative support role (ISP/IT sector preferred)
• Proficiency in MS Office (especially Excel, Word, and Outlook)
• Experience with CRM systems is highly desirable
• Strong administrative skills
• High attention to detail, strong organisational skills, and ability to multitask

Personal Attributes:

• Proactive, dependable, and self-managed.
• Excellent interpersonal skills and ability to work in a team environment
• Ability to work under pressure in a fast-paced sales environment
• Professional and customer-focused mindset

Remuneration:

• Market-related salary based on experience and qualifications
• Performance-based incentives may apply