Job Description

Additional Information

Job Number

25073765

Job Category

Sales & Marketing

Location

Protea Hotel Johannesburg Balalaika Sandton, Maude Street, Sandton, South Africa, South Africa, 2126

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Additional Information:

This hotel is owned and operated by an independent franchisee, Oklahotel (Pty) Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.



JOB SUMMARY

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CORE WORK ACTIVITIES:

Reporting to the Sales Manager they will assist improving the team's productivity by contacting customers to arrange site inspections. Engage with client's post-quote to drive sales conversion and proactively invite clients for site inspections to support the sales process. Hand-over complete and accurate booking details after booking conversion to Banqueting Manager for seamless service delivery. Engage in post-conference discussions, documenting client feedback and follow-up actions to drive continuous improvement. Identify and pursue new business opportunities to drive revenue growth and expand the client base. Review and interpret past performance data to uncover insights that drive business growth and improve future planning Maintain up-to-date client and sales information and other internal tools to support efficient sales operations (CAD Report, Daily Report, Morning Meeting Checklist, Hoteligence Report) Liaise with other departments to ensure client requirements are communicated and executed effectively. Developing and maintaining online filing systems to maintain sales records, prepare reports. Support the sales team with administrative tasks and proposal preparations. Support the coordination of site inspections, client engagements, and in-house events. Foster positive relationships with clients and internal departments, monthly actions. Participates in sales calls with sales team to acquire new business and/or close on business. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Interacts with guests to obtain feedback on product quality and service levels.
Key Skills & Competencies:

Strong organisational and multitasking skills Excellent written and verbal communication Proactive, detail-oriented, and client-focused Ability to work well under pressure and meet deadlines Team player with a collaborative attitude Proficiency in MS Office; experience with sales systems (e.g., Mi Sales Companion, Opera) preferred Good analytical and problem-solving skills This company is an equal opportunity employer.


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Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International.

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