Job Description

General

Location:

Paarden Eiland, Cape Town (Hybrid)

Reporting to:

CEO

Hours of work:

Full time

Nature of contract:

Maternity cover to start, with potential for permanent position

Salary range :

Market-related, commensurate with skill and experience

Start date:

1 August 2025

Interested in applying?

Please complete this application form:

https://forms.gle/nBKyUW3fQqwqyJ887



About the organisation and the role

Relate is a 100% not-for-profit social enterprise based in Cape Town, creating handmade cause bracelets that generate income for township-based seniors and adults while raising funds for credible charities. With a strong focus on social impact, Relate combines creativity, purpose, and enterprise to build a more inclusive South Africa.

We're looking for a sales coordinator / junior account manager who wants to join a purpose-driven team that values heart and hustle, someone organised, proactive, and excited by meaningful work. You'll initially step in to provide maternity leave cover, managing daily orders and supporting existing customers. Over time, you'll help strengthen relationships, grow accounts, and support strategic sales projects.

This role is ideal for someone with sales and account management experience who wants to grow into a more senior relationship management role.

Key roles and responsibilities

Customer support and order management

Manage day-to-day orders for relate's retail, corporate and beneficiary partners (excluding key accounts)

Ensure accurate order processing and documentation

Provide solutions-focused and responsive customer support

Maintain and update customer records on internal systems

Relationship building and growth

Build strong relationships with smaller and mid-level customers

Identify growth opportunities with existing and new partnerships

Support the CEO with key account activities

Track customer trends and identify untapped potential

Sales operations and admin

Maintain CRM and align order timelines with production

Collaborate with marketing, finance, and production teams

Support the team with sales reporting and campaign input

Contribute creative ideas for product ranges or customer campaigns.

Required skills and experience

The ideal applicant will have the following competencies:

Work experience and industry exposure

Atleast 2-4 years in sales, account management, or retail environments

Experience in purpose-led or social impact businesses is a plus

Understanding of the retail and/or tourism sectors an advantage

Strong communication and interpersonal skills

Friendly, people-first communicator who enjoys building relationships

Able to manage client expectations while maintaining professionalism

Confident working across email, phone, and in-person contact

Energetic, proactive, and excited to learn

Excellent technical and administration skills

Comfortable juggling administrative tasks and customer care

Detail-oriented and deadline-driven

Proficient in Excel, email platforms, and basic CRM tools

Digitally fluent and able to adapt to new tech tools

Specific/general requirements

Entrepreneurial and solutions-focused

Passionate about purpose-led business and team collaboration

Potential to grow into a key account manager role

Collaborate with local and global brands and township crafters.

Interested in applying?

Please complete this application form:

https://forms.gle/nBKyUW3fQqwqyJ887