Job Description

About Reflex

Established in 2000 in South Africa, Reflex has evolved from modest origins to become a distinguished provider of Information and Communication Technology (ICT) solutions. We specialise in delivering innovative ICT solutions across various industries, earning a sterling reputation for our excellence in the retail sector and beyond. With a robust network of partnerships, we pride ourselves on our ability to swiftly address the technological needs of our clients.





Our portfolio of ICT solutions spans various industries. Reflex Carrier understands what is needed to build, manage, and operate complex backbone networks simply. Our solutions are tailored for Fibre Network Operators (FNO), Internet Service Providers (ISPs), and those looking for comprehensive Managed Connectivity solutions.





On the other hand, our Enterprise Solutions take the complexity out of technology, allowing you to focus on what you do best. We provide seamless, high-performance solutions for connectivity, communications, workplace management, cloud, and cybersecurity services.





Together, both divisions reflect our core values of expertise, clarity, and client-centricity. We take pride in being large enough to offer extensive support while remaining small enough to provide personalised service. At Reflex, our clients are at the centre of everything we do, and we're committed to delivering reliable, jargon-free solutions that drive your success.

About the role

The New Business Development Manager is responsible for driving revenue growth by identifying and securing new business opportunities through relationship-led sales strategies. This role requires a proactive, people-oriented professional who can cultivate meaningful connections with prospective clients, understand their needs, and position tailored solutions that deliver long-term value. Success in this role hinges on trust-building, networking, and a deep understanding of the market landscape.

Key duties and responsibilities

:

Lead Management & Sales Generation

+ Respond promptly and professionally to all inbound leads and new client enquiries.
+ Understand client needs and confidently recommend appropriate Reflex Solutions services.
+ Convert leads into sales by building trust, offering value, and positioning relevant solutions.
+ Leverage your existing base of connectivity clients to identify upsell and cross-sell opportunities.

S

ales Process Management

+ Manage the full sales cycle from lead qualification to deal closure, ensuring a seamless experience for the client.
+ Accurately complete and submit all sales documentation and required paperwork within set deadlines.
+ Collaborate with internal teams to ensure smooth handover, implementation, and service delivery.
+ Maintain accurate, up-to-date records of all sales activity and opportunities in the CRM system.

Client & Partner Relationship Management

+ Build and maintain strong, long-term relationships with SME clients, landlords, and channel partners.
+ Proactively grow existing accounts by identifying opportunities for upselling and cross-selling.
+ Act as a brand ambassador for Reflex Solutions, consistently representing the company with professionalism and enthusiasm.

Education, Experience and Skills:

Bachelor's degree in [Business] or related discipline. Minimum [3] years professional experience in Fibre Industry doing sales and relationship building. Technical certifications (advantage) Sales or Marketing experience beneficial Excellent verbal and written communication skills. Entrepreneurial and service-delivery mindset. A responsible individual who adopts a results drive approach. Ability to work well under pressure and meet tight deadlines. Positive attitude and a passion for the role. Strong analytical and problem-solving skills. * Ability and drive to grow within the organisation.