Job Description

Organising and Controlling Customer Base

• Analyse QlikView reports weekly.
• Submit weekly/monthly customer analysis/revenue reports
• Prepare and schedule customer visits according customer category.
• Call on existing and potential clients.
• Compiling contacts lists utilising a range of resources for collecting information

to create, maintain and

• Retain customer base.
• Plan sales pitch/services presentations to prospective customers.
• Work within the framework of budget turnover and gross profit.
• Maintaining ongoing customer services by responding objectively to a range of

customer

• Queries/enquiries relating to products or services.

Selling Goods and Services

• Ensure all necessary information/documentation is obtained before calling on a

customer.

• Obtaining a range of information from customers for identifying needs and

establishing customer Profiles.

• Informing/advising customers of a range of products/services available.
• Acknowledging customer needs by recommending alternative goods and

services offered.

• Stimulate customer interest by demonstrating and explaining the benefits/end

uses of a range of

• products/services
• Introducing new products in accordance with customer demand.
• Organising courtesy calls for obtaining customer feedback on deliveries and

monitoring after sales

• Support systems.

Administration

• Updating customer information on Honeybee.
• Log calls on honeybee as per required standard
• Liaise with internal support to email quotations to customers.
• Maintaining customer contracts on honeybee.
• Follow-up customer orders.
• Administering petrol expenses occurred.
• Complete new business and lost business reports and submit to manager on

monthly basis.
Critical skills

• Valid Driver's License (Code 08) is essential
• Proficient in MS Office with excellent computer skills knowledge.
• Must have good telephone skills.
• Excellent customer service skills.
• Ability to listen and interpret information accurately.
• Planning and organising skills
• Numerical Skills
• Good Communication Skills are essential; person must be well spoken and fluent

in both English and Afrikaans.

• Selling skills
• A pleasant and controlled manner of dealing with people at all times.
• An enthusiastic, outgoing person who is self-confident, with a positive attitude is

desired for this position.
Knowledge

• Stock product knowledge
• Price list knowledge
• Know how to enquire on Axapta system
• Know company policy with regards to customer services.
• Product and pricing knowledge.
• Knows the services the company has to offer.
• Knows general operation of the company.
• Knowledge of delivery routes and times

Qualifications and Experience

• At least 5 years' sales experience, with a proven track record in exceeding argets
• Relevant Sales or Marketing qualification would be an advantage
• Own transport is essential
• Valid Driver's License

Oxyon People Solutions