Job Description

Key Performance Areas:

Sales



Evaluate market and sales opportunities to secure leads by building relationships and networks with relevant players, initiating sales discussions, building the company's reputation and brand and securing sales in new and current markets aligned with the strategy and sales targets and deadlines/forecast



Achieve the company's sales targets by identifying sales leads, building relationships with sales decision makers, drafting and submitting sales documentation (tenders, quotes, budget proposals etc.) and securing sales within defined deadlines and targets



Conduct sales negotiations by preparing for meetings, presenting the company competitor advantage, addressing questions and concerns, building trust and maintaining mutually beneficial and supportive relationships with clients as required and at all times



Retain existing customers by maintaining contact, understanding their needs, supporting them with advice and insight on Fire Control and building customer loyalty as required and at all times



Customer Management



Manage customer expectations in each sale by identifying customer priorities and expectations, aligning offering and delivery with customer needs, addressing potential challenges and communicating issues with customers timeously



Maintain customer relationships by meeting with them, discussing previous sales, understanding their business development and needs and presenting solutions that are mutually beneficial to the company and the Customer as required



Resolve customer complaints and queries by receiving information, investigating, resolving with internal stakeholders and providing feedback within agreed timeline



Report on customer issues and feedback by collecting information and drafting report monthly



Sales Administration



Address after sales support requirements by identifying issues, resolving and providing feedback within deadlines



Complete required sales administration by completing the Sales CRM processed and updating the system daily



Process sales by completing the sales process and documentation on each sale within quality standards and deadlines



Draft all required sales documentation by gathering information and documentation, engaging with Estimations and Operations, checking for compliance, completing in line with the company's branding standards and always submitting before client deadlines.



Manage payment cycle of sales (when required) by following the invoicing procedures, tracking payments and managing that sales are invoiced on time and within deadlines



Complete sales reports by gathering information, collating and submitting in line with defined standards as scheduled and within deadlines

Qualifications:

NQF 5 in Sales or similar is preferred



In the absence of a relevant qualification, experience in the relevant field and at the relevant level will be considered.

Experience:

4-6 years' experience in field



Proven sales track record in fire prevention or similar industry is required

Functional:

Customer Management



Technical Sales



Administration



Negotiation .



Between 3 - 5 Years