Job Description

Key Responsibilities

Sales Support & Administration

Prepare and process sales quotations, sales orders, and invoices accurately and timeously Capture customer orders on the internal system and ensure all specifications (branding, quantities, artwork, delivery dates) are correct Maintain and update customer records and pricing information

Customer Service

Serve as a point of contact for customers regarding order status, lead times, and delivery queries Communicate clearly with customers to confirm artwork approvals, proofs, and order details Handle customer queries and resolve issues in a professional and timely manner

Production & Operations Coordination

Liaise with production, warehousing, and logistics teams to ensure orders are scheduled and delivered on time Track order progress and proactively follow up on deadlines Ensure all required documentation is supplied to production and dispatch

Reporting & Documentation

Generate order summaries, and follow-up schedules as required Assist with stock checks and availability confirmations where required

Skills & Competencies

Strong administrative and organisational skills Excellent verbal and written communication skills High attention to detail and accuracy Ability to multitask and manage deadlines in a high-volume environment Customer-focused with a proactive problem-solving approach Confident working with, CRM software, and Microsoft Office (Excel, Outlook, Word)

Minimum Requirements

Matric / Grade 12 or equivalent; additional relevant qualification is a plus. Previous experience in a sales administration or customer service role Experience in promotional products, printing, branding, or manufacturing will be advantageous Ability to work well under pressure and within tight turnaround times
To Apply: Please submit your resume and cover letter to jobs@abelanani.com

Job Type: Full-time

Pay: R22,09 - R26,60 per hour

Work Location: In person