Job Description

Key Responsibilities:

Customer Service:

• Greet and assist customers in a friendly and professional manner, whether in person, over the phone, or via email.
• Answer customer inquiries, provide product information, and address any concerns or issues.
• Maintain a high level of customer satisfaction through excellent service.

Sales Support:

• Assist the sales team in generating leads, preparing quotes, and processing orders.
• Follow up with potential and existing customers to gather feedback and provide updates on products or services.
• Maintain accurate records of sales activities, including customer interactions and sales transactions.

Administrative Tasks:

• Manage and organize sales-related documents, contracts, and proposals.
• Prepare sales reports and presentations for the sales team and management.
• Coordinate and schedule appointments, meetings, and travel arrangements for the sales staff.

Product Knowledge:

• Develop and maintain a deep understanding of the company's products or services to effectively communicate their features and benefits to customers.
• Stay informed about industry trends and competitors' products.

Inventory Management:

• Monitor and manage inventory levels to ensure product availability for customers.
• Collaborate with the inventory or logistics team to fulfill orders and maintain stock levels.

Marketing Support:

• Assist in the execution of marketing campaigns, promotions, and events to boost sales.
• Help maintain marketing materials and ensure they are up-to-date.

Sales Data and Analysis:

• Assist in gathering and analyzing sales data to identify trends and opportunities.
• Provide insights and recommendations to improve sales strategies.

Collaboration:

• Work closely with other departments such as marketing, customer support, and finance to facilitate a seamless customer experience.
• Collaborate with the sales team to develop and implement sales strategies.

Qualifications:

• High school diploma or equivalent; a bachelor's degree in business, marketing, or a related field may be preferred.
• Proven experience in a sales support or administrative role is a plus.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Proficiency in office software (e.g., Microsoft Office Suite).
• Attention to detail and accuracy in data entry and record-keeping.
• Adaptability and a willingness to learn about products and industry trends.
• Ability to work effectively in a team-oriented environment.

Cre8work