Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country's urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

To provide high-class customer service and to increase the company's growth and revenue through sales maximization.

KEY AREAS OF RESPONSIBILITY

Customer Service

Greet customers as they enter the store, assist them in finding products, and provide product information and recommendations. Actively and consistently implement upselling and cross-selling techniques to increase UPT, ATV, Conversion and Turnover. Understand and promote all payment methods including PAYFLEX, PJN, Happy Pay Representing the brand, adhering to uniform policy and grooming standards, presentable and professional on the sales floor.

Visual Merchandising

Maintain a thorough understanding of products and placement, including materials, care instructions and pricing to effectively assist customers Steam, tag, price, hang, fold, replenish product and optimize space Understand and follow VM guidelines and practices to maintain a positive shopping experience for all customers

Stock Control

Monitor stock levels on the sales floor and assist with replenishing walls and tables Maintain stockroom organization and cleanliness ensuring products is placed in the correct categories and easily accessible to expedite the sales process Actively inform managers on stock levels, sell outs, best sellers and any other stock requirements Receive and unbox product timeously when delivered, actively replenish on a daily, weekly and when required

Daily Operations and Housekeeping

Consistently follow and adhere to time and attendance requirements and procedures, clock in and out, report late coming and adhere to roster Process customer transactions accurately and efficiently using POS system, cash handling, variance schedule updated, credit/debit card and payment methods Ensure the cleanliness and tidiness of the store, including organising merchandise, sweeping floors, cleaning displays and surfaces and maintenance of general housekeeping

SKILLS AND PERSONAL ATTRIBUTES

Grade 12 Computer literacy Higher education (Advantageous) 1 - 2 years work experience preferably in retail environment Knowledge of retail practices Demonstrated ability to perform customer service duties. * Leadership skills