Job Description

Job Summary What will you do?

• Sell life insurance telephonically
• Achieve sales targets
• Adhere to Quality and Compliance processes to minimize business risk
• Manage your quality and compliance against benchmarks to minimize business risk, with the client in mind
• Maintain optimal operational efficiencies based on productivity measures
• Adapt and change to fit in with changing business operational requirements
• Sales objection handling
• Build and maintain good client relationships
• Managing information regarding new products, ruling, training updates, etc.
• Keep abreast of developments and trends in the industry self learning
• Ensure commitment to the FAIS Fit & Proper qualification requirements

What will make you successful in this role?
Qualification & experience

• Grade 12 qualification
• At least 2 years experience within a Sales Outbound Call Centre selling long-term insurance (with targets attached to the sales)

Knowledge and skills

• Good understanding of Financial Services Industry related legislation and regulation
• Understanding of sales processes and servicing industry
• Outbound Sales experience is required
• Fluency in English and one other South African official language
• A clear criminal and credit record
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
• Willingness to work overtime in order to achieve targets.
• Being fully computer literate.

Personal attributes

• Interpersonal
• Planning and organizing
• Building and maintaining relationships
• Treating Customers Fairly
• Initiative
• Results Driven/Achievement orientated
• Continuous learning
• Tenacity
• Objection handling skills
• Team orientated
• Ability to receive and implement feedback

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