Job Description

The insurance Sales Agent will be responsible for selling full Comprehensive insurance products and all other related insurance products, providing exceptional customer service, and handling policy-related inquiries. This role requires strong communication skills, an understanding of short-term insurance policies, and the ability to work in a target-driven environment.

Key responsibilities:

Sell comprehensive insurance policies to new and/or existing customers Handle customer inquiries and provide accurate product information Follow up on leads and convert them into successful sales Ensure optimal service delivery through multiple communication channels, including phone and email Maintain a high level of customer satisfaction and address customer concerns professionally Assist clients with policy documentation and claims processes related to total loss insurance Perform data entry and validate customer documents to ensure accuracy and compliance Accurately log cases and interactions in the system Meet and exceed sales targets while adhering to compliance requirements Work collaboratively with team members to drive business success Ability to work flexible hours when required

Education:

Grade 12 / NQF Level 4 Full FAIS and RE5 qualifications - Preferred

Experience, Knowledge and skills:

Minimum of 2-3 years of sales experience, preferably in insurance or a related field Previous experience in the short-term insurance industry is advantageous Strong negotiation and persuasion skills Excellent telephone etiquette and communication skills (verbal and written) Advantageous - Bilingual/Multilingual Ability to multitask and manage time effectively High attention to detail and accuracy Ability to work under pressure and meet deadlines Self-motivated and target-driven Team player with the ability to work independently Computer literate (MS Word, MS Excel, MS Outlook) Criminal and Credit Clear Reliable or own transport * Own and live up to the company values