Job Description

Cape Town (Century City): My client, a leading Concrete Supplier in the Western have, has a vacancy for an experienced Sales Administrator to join their team.
This is a Temporary Contract which may run into monthly renewal, based on the business needs
Purpose of the Role: Provide efficient administrative and customer-service support to the sales team, ensuring accurate quoting, order processing and scheduling. Liaise with clients, plants and pumping contractors to maintain smooth daily operations.
Key Responsibilities Include but Are Not Limited To
Customer Enquiries

• Respond promptly to customer phone calls and e-mails
• Refer non-order enquiries to the correct person

Quotations & Tenders

• Prepare customer quotations in line with the Consumer Protection Act
• Compile and submit daily tenders before closing date/time, after internal approval
• Follow up with clients on tender pricing

Order Processing

• Capture orders accurately with full customer and site details
• Place all account-customer orders on hold until released by credit control, following credit-control procedures

Pro-Forma Invoices

• Generate pro-forma invoices within one hour of order confirmation for CBD customers
• Ensure and follow up on payment before delivery date
• Send pro-forma invoices for final orders and request payment on the same day

Account Customers

• Obtain official order numbers with full details
• Assist accounts department with charge queries and order numbers

Pump Liaison

• Arrange pump inspections with affiliated pumping company when concrete is to be pumped
• Maintain pumping schedule with manager and update via email, whiteboard and Batchman system

Scheduling & Client Liaison

• Confirm all orders the day before (12 pm-1 pm) with correct mix, date, time, address, site contact and order number
• Phone previous cash customers to requote

Plant Management

• Communicate daily with all plants to ensure orders and pumps are on time
• Reschedule actively for plant breakdowns, client delays or traffic issues
• Update forward planning daily and standing orders weekly

• Monitor production and adjust programme as required, advising clients of delivery times and issues

Despatch

• Monitor trucks on site and chase any that stand too long
• Maintain attention to detail for the full duration of customer deliveries

Criteria

• Previous experience in sales administration or dispatch/logistics environment essential
• Knowledge of concrete or related construction industry advantageous but not essential
• Knowledge of concrete or related construction industry advantageous but not required
• Strong communication and customer-service skills
• High attention to detail and ability to manage multiple priorities
• Competent computer literacy and order-capture skills

Skills Required