Job Description

Job Summary

Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay.

Elevate your career by joining our Reservations department as a Sales Administrator.

You will need strong administrative skills, both verbal and written.

The main focus of this positions is to follow up on payments, systems and reporting and office management.

Requirements:

• Matric
• Administrative diploma / experience
• Experience in the reservations department (advantageous)
• Opera Experience

Responsibilities:

• Accurately record and process reservations made by phone/email in the Property management system (Opera)
• Transfers to/from the properties booked and accurately confirmed for the right time and date with Transfer Company and with the guest/agent/operator - details to appear on correspondence and in PMS.
• Meal reservations booked and confirmed in advance with the travel desk / restaurant and with the guest/agent/operator - details to appear on correspondence and PMS accurately
• Liaison with clients and VNL villages- maintain professional and cordial relations
• Process amendments to reservations such as extensions, early departures, etc
• Record special billing arrangements for reservations in all business segments
• All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guest special requests to meet and exceed guests expectations
• Immediate communication, to front office, of amendments to on the day arrivals.
• Follow-up on all provisional bookings. Ensure that the bookings are confirmed with deposits / full prepayments / voucher numbers where applicable.
• Follow-up on any special requests, tourism service bookings and arrival times.
• Follow up on all trade peak bookings within the Village and Life property portfolio, ensuring that the trade bookings are confirmed and updated by the end of September each year.
• Communication of any special / VIP bookings to Reservations Manager and Front Office.

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