Job Description

Are you ready to be the driving force of our sales team? As a Sales Administrator, you'll play a crucial role in ensuring our sales operations run smoothly and efficiently. Your mission is to assist and support our dynamic sales team by handling all sales-administrative duties with precision and flair. This is your chance to be part of a vibrant team, inspire excellence, and drive remarkable results. If you're organized, energetic, and ready to make a real impact, we want you on our team!
Key Responsibilities:

• Submission of Sales Applications:

• Document Quality Assurance: Perform thorough quality checks on every application received, ensuring all documents meet vetting criteria and are legible before submission.
• Information Verification: Ensure that all information on a clients application form matches the actual order submitted by the Account Managers.
• Timely Logging: Log all applications received from Account Managers within ten minutes of receipt.
• Order Verification: Cross-check orders against the promotional list to ensure no mismatches in Package Codes, Tariff Codes, Deal ID References, Pricing, Package, Handset, and Inclusive Values.
• Approval Confirmation: Confirm that all applications are signed off by a listed Director/Authorised Proxy.
• Timely Follow-Up on Application Statuses:

• Process Management: Oversee all application processes from start to finish.
• Team Coordination: Liaise with the fulfilment and vetting teams to ensure every application is captured and vetted promptly.
• Status Updates: Provide feedback to the relevant Account Managers on the statuses of their applications.
• Delivery Coordination: Liaise with couriers to ensure the delivery of all orders.
• Contract Activation: Ensure all contracts are activated in a timely manner.
• RICA Registration: Conduct RICA registration on all newly activated contracts.
• Producing Reports for Monitoring:

• Sales Reporting: Report all logged sales in the required manner and update them timely through every step of the sales process up to activation.
• Daily Reporting: Submit the Daily Sales Report to management within specified deadlines.
• Subscription Verification: Ensure the Subscription Values of each contract match the billing/unbilled package amount against related systems.
• Activation Reporting: Submit daily reports of all activations to the Account Managers for verification.
• Productivity Reporting: Produce daily, weekly, and monthly productivity reports.
• Query Handling:

• Guidance Provision: Provide guidance to all staff on handling and resolving various account queries from clients.
• Escalation Management: Follow escalation processes to resolve any account-related queries.
• Issue Resolution: Drive resolution on any sales applications halted in the process due to roadblocks.
• Management Escalation: Escalate queries/matters to management as needed.
• Other Administrative Functions:

• Administrative Duties: Handle filing, ad-hoc reporting, data consolidation, and other administrative tasks.
• Data Entry: Capture leads onto the relevant systems.
• Lead Allocation: Effectively allocate leads to sales consultants.
• Employee Engagement: Assist HR with social drives for the floor

Qualifications and Requirements:

• Matric (Grade 12) required
• At least 1 year of administrative experience within a telecommunications environment
• Demonstrated track record of relevant experience
• Sound knowledge of the mobile telecommunications industry
• Strong understanding of telecommunications products and services
• Proficient in MS Office with excellent PC skills
• Ability to multitask effectively and provide support to a team of 20+ Account Managers

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.
Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavours.