Job Description

A reputable company based in the Brynston area, requires a Sales administrator with the key focus on order management:
DUTIES:

• Sales Order - Opportunity Processing
• Processing order as per defined process and relevant administrative steps
• Processing of order as agreed SLA timelines
• Pro-active escalation of any issues to team leader affecting the above and customer experience
• Use of the checklist to ensure high levels of accuracy
• Pro-active obtainment of supplier quotes as per committed pipeline
• Pro-active Order Management
• Opportunities are reviewed and updated daily both on the ticket and using the sales admin notes field
• Proactive liaison with the salesperson to ensure any queries/missing info is dealt with efficiently as raised by Orchestration or internally
• Completing tasks as per the booked-out diary time
• Effective diary management
• Communicating with clients to provide updates and address queries.
• Updating the salesperson if there on any delays and an order processed

Sales Board ticket dispatching

• Dispatching sales related emails within the system
• Customer query tickets and requests for contract end dates
• Assisting the sales team with customer queries

General

• Facilitating Communication
• Acting as a liaison between the sales team and other departments to address customer needs and resolve and customer or internal issues

Customer Experience

• Ensuring a seamless and professional customer experience by addressing administrative or logistical issues promptly

REQUIREMENTS:
Industry-Specific Knowledge (Minimum 2 years)

• Understanding of ICT Products and Services: Familiarity with ICT products like Cloud, Microsoft licensing, managed services, security, connectivity etc
• Knowledge of Billing and CRM Systems: Experience with CRM and billing systems

Administrative and Organizational Skills

• Data Management: Proficiency in capturing accurate records and databases
• Time Management: Effectively managing deadlines for quotes, orders, and related administrative tasks

Communication Skills

• Internal Collaboration: Strong written and verbal communication for coordinating with sales teams, operations, and finance
• Customer Interaction: Professional and friendly communication for handling queries, confirmations, or complaints

Technical Proficiency

• CRM and Sales Tools: Expertise in using Customer Relationship Management systems and feasibility platforms
• General IT Skills: Proficiency with MS Office

Attention to Detail

• Accuracy in Documentation: Ensuring precision in quotes, contractual documents, and customer data to avoid costly errors and time.
• Flexibility and Adaptability
• Problem-Solving: Resolving conflicts or misunderstandings with diplomacy.Fast-Paced Environment: Ability to handle last-minute changes or requests and urgent customer needs
• Learning Agility: Willingness to adapt to new tools, processes, or technologies

Teamwork and Initiative

• Supportive Attitude: Proactively assisting sales reps and other departments to achieve common goals
• Problem Ownership: Taking responsibility for resolving administrative roadblocks without always needing direction

Skills Required