Job Description

- Sales Administrator

Position:

Sales Administrator

Department:

Sales

Location:

Johannesburg

Reporting to:

Regional Sales Manager

Employee Type:

Permanent

Purpose of the job

To provide secretarial and administrative support to the Regional Sales Manager, management team and their department.

Key Responsibilities: -

Information Reporting

Inform line management on a regular basis of the status of work in progress. Identify the purpose of relevant reports/required information and establish appropriate source to be utilised for gathering information. Adhere to the administrative procedures and processes utilising the available technology Prepare and submit relevant reports/information timeously to all stakeholders. Ensure that accurate records are updated and maintained, investigate out of line situations, and take appropriate action to rectify problem areas. Provide accurate feedback to relevant stakeholders on required information. Consolidation of reports

Customer / Stakeholder Relationship Management

Source appropriate resources for resolving customer enquiries/complaints. Respond professionally to all internal and external customer queries regarding product and/or services offered and redirect customer queries where necessary.

Service Delivery Improvement

Coordinate reporting on Sales KPIs Fulfil sales admin functions as per requirements of the sales team Complete support paperwork for sales team, i.e., RTV trackers, out of stock templates, promoter feedback, reporting, et cetera Arrange meetings as required and ensure the minute taking and distribution thereof Relevant administrative tasks required

People Management

Manage own personal development through performance management, IDP and talent management processes. Request training and feedback on performance and strive to improve based on these interventions. Take personal responsibility for all issues facing the department, work as a team. Communicate with your line manager regularly and make recommendations on improving efficiencies in the department.

Leadership and Culture

Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions. Adhere to and live the company's values. Be an active participant and ambassador in all culture initiatives and activities. Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required. Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department. Contribute positively to create a harmonious working environment for all team members. Build meaningful connections with all stakeholders.

Competencies

Attention To Detail Information Search Open & Effective Communication Problem Solving Performance Focus Planning & Organising

Requirements / qualifications:

Grade 12 Additional qualification e.g., secretarial diploma, administrative diploma an advantage. Proven knowledge of MS packages Excel/Word/PowerPoint Intermediate to Advanced Excel: Non-negotiable Operates within regulated systems and procedures to standardised methodologies. Provides Functional clerical, administrative or functional trainee support under guidance & supervision. Able to perform a wide variety of clerical/Functional procedures which are clearly documented. Acts confidently & independently in supporting the Functional area. Possesses broad knowledge in the Functional area and training/on-job experience ensures effective contribution within an environment with straightforward procedures & policies. Systems must be understood before decisions made in well-established situations. Operate unguided in supporting the Functional sub-function. * The emphasis is on timeous and accurate in-house service delivery.