Job Description

JOB PURPOSE

The primary purpose of the Sales Administrator role is to enhance the operational efficiency and customer satisfaction of the Sales Department through meticulous administrative support and customer service. This role serves as a crucial nexus between various stakeholders, including contractors, the finance department, and customers, ensuring a seamless flow of information and processes that underpin the sales cycle and project execution. The Sales Administrator is responsible for managing the intricate details of contractor maintenance, invoicing, and payment processes, aligning with corporate agreements and financial confirmations. Responsible for ad-hoc tasks and ensuring accurate documentation, this role contributes to the financial integrity and operational smoothness of the department.

GENERAL ADMINISTRATION (70%)

Sales order processing: Receive, process and manage sales orders accurately, ensuring all necessary documentation is complete within Sales SLA's. Customer communication: Act as a point of contact for customers, answering inquiries, and addressing issues related to orders and deliveries. Handle invoicing instructions and process to Finance once signed off by Sales Manager or Team Leader. Document creation, including, but not limited to, creating, managing, and uploading to folders on internal shared drive for service requests, project files, adhocs and repairs on behalf of the Sales team. Amend PRs along with supporting documents if and when required by Projects, Finance or Asset Management. Request courier costs from Asset Management where applicable. Manage Open Hardware Invoicing List for confirmation of receipt and compile invoice instructions. Perform daily general electronic filing tasks and ensure adherence to organizational policies, procedures, and regulatory requirements. Provide open quotations to Service Delivery department monthly if required by Sales team. Compile Maintenance Invoice instructions and maintain updated records for monthly maintenance invoicing. Assist with requesting monthly hardware quotations from suppliers for updating on IntelliServe Stand-in for any team member on leave, sick etc, assisting with the take-on of required tasks. Execute any other general administrative tasks as assigned to ensure the efficient operation of the department.

REPORTING REQUIREMENTS (10%)

Routinely update and maintain reports: including but not limited to Service Benchmarking, Dealer Database, Static Report.

INTERNAL CLIENT MANAGEMENT (10%)

Manage telephonic and email correspondence with internal stakeholder, i.e. Finance Projects and Asset Management. Provide daily accurate updates and reports as required to internal stakeholders. Supply relevant sales documentation when and if required to internal stakeholders. Conduct follow-ups with Sales team for various corporates with the aim to ensure timely processing of sales. Provide follow up feedback to all quote requestors i.e. SCC, Projects, Asset Management.

QUOTE GENERATION AND CONTRACTOR MAINTENANCE (5%)

Generating basic quotes on behalf of the Sales team when there is an overflow. Generating stock quote requests from Asset Management s on behalf of relevant Sales team member Compile stock quotes on request from AM for maintenance and project sites. Compile repair quotes on request from Asset Management M for maintenance and project sites, collaborate with finance to obtain PRs (purchase order requests). Request monthly contractor maintenance invoices and hand to relevant Sales team member for processing.

POLICIES AND PROCEDURES (5%)

Adhere to Stowe's company policies and procedures code and regulations.

MINIMUM REQUIREMENTS

Diploma/Degree in Business Administration or similar 2-3 years' experience Literate in the Office 365 Suite, with at least an intermediate level of Excel competency. Working knowledge of contractual terms and conditions and interpretation preferable.
Job Types: Full-time, Permanent

Pay: R9000,00 - R9500,00 per month

Work Location: In person