Job Description

Optimi requires the services of a proactive Sales Administrator to support our sales team by ensuring documents are accurately compiled, implementing quality assurance steps, and facilitating seamless student registration processes. You must be motivated, people-oriented, excel in administrative support, and be willing to work in a high-paced environment.

REQUIREMENTS

Grade 12 or equivalent (Essential) Diploma in a related field (Advantageous) 2-3 years' experience in sales administration, data capturing, or call centre environments Proficient in MS Office (Essential) Experience with CRM/sales platforms (Advantageous) Fluent in English Proficiency in another official South African language is a plus

DUTIES

Support Educational Planners with documents and allocating leads. Deal with lead management tasks such as reallocation, tracking, and follow-ups. Provide quality feedback to management and maintain sales meeting records. Assist with internal ticketing, task prioritisation and incentive tracking. Ensure balanced task distribution across the sales team. Communicate registration processes and policy changes to students. Follow up on required enrolment documents (IDs, registration forms, Matric certificates, etc.) File documents accurately and ensure data integrity. Capture enrolments and trial courses on relevant platforms (e.g. SkillSoft). Draft and issue proof of registration letters. Perform quality spot checks on client interactions and sales compliance. Monitor and manage DebiCheck mandates and cancellations. Verify that forms and data captured are complete and correct. Proactively escalate any system or quality issues. Create and update course bundles and product information (SkillSoft). Liaise with Marketing and Academics to verify online course accuracy. Maintain course-related FAQS and support documents. Deliver accurate and timely responses to client enquiries. Ensure high client satisfaction via emails, calls, or ticket interactions. Drive collaboration between front- and back-office functions. Log and follow up on IT or system-related tickets. Complete ad hoc administrative tasks as assigned.


This position is based in Centurion.


Should you not receive a call from us within 14 days, please consider your application unsuccessful.