Job Description

Closing date: 10 October 2025

Job Purpose

To manage and grow strategic client relationships by delivering tailored solutions, maintaining high levels of service, and identifying opportunities for business expansion. This role plays a key part in SafetySA's mission by ensuring client satisfaction and supporting sustainable revenue growth through trusted partnerships.

Key Responsibilities

Build and maintain strong relationships with key clients, acting as their primary point of contact. Develop strategic account plans aligned with client needs and SafetyCloud's growth objectives. Drive revenue growth through upselling, cross-selling, and identifying new business opportunities. Liaise between clients and internal teams to ensure timely delivery of solutions and issue resolution. Monitor and report on account performance, client feedback, and strategic initiatives. Ensure full compliance with SafetySA's legal, regulatory, and procedural frameworks. Collaborate cross-functionally to improve processes and enhance client experience. Apply SafetySA's values in all decision-making and stakeholder engagement. Maintain accurate client records and contribute to strategic reviews and planning.

Qualifications:

National Diploma or Degree in Business Administration, Business Management, Project Management, Finance, Sales or Marketing. Additional certifications in Account Management or Client Relations will be advantageous.

Experience:

Minimum 3-5 years in Key Account Management, preferably in the Health & Safety, Compliance, or Training sectors. Proven track record in client retention, strategic planning, and revenue growth.

Skills & Knowledge:

Strong interpersonal and relationship-building skills. Excellent communication, negotiation, and problem-solving abilities. Proficient in CRM systems and Microsoft Office Suite. Ability to analyse data and prepare performance reports. Knowledge of occupational health and safety training and compliance services.

Other:

* Preference will be given to employment equity candidates.