Job Description

Closing date: 17 February 2026
Purpose
The Senior software administrator is responsible for the support the E-learning platform for our external facing E-learning services. They assist the internal E-Learning team as it pertains to the system from a technical perspective as well as supporting students. They work with our vendors to ensure that service levels are met and accessible to our students.
Responsibilities
1. E-learning Platform Administration & Management:

• Administer, and work with the organization's vendor for our e-learning platform (Talent LMS), ensuring its optimal performance, availability, and functionality.
• Administer, and work with the organization's vendor for our e-learning invigilation tool (Integrity Advocate), ensuring its optimal performance, availability, and functionality.
• Manage user accounts, roles, and permissions for students, instructors, and administrators within the e-learning environment.
• Monitor system health, performance metrics, and troubleshoot technical issues related to the e-learning platform, including integrations with other systems.
• Plan and coordinate platform upgrades, patches, and feature enhancements with vendors and internal teams.

2. User Support & Training:

• Provide technical support and guidance to students, faculty, and internal staff on all aspects of the e-learning platform.
• Diagnose and resolve user-reported issues, including login problems, content access, assignment submissions, and platform navigation.
• Develop and deliver training materials and sessions for various user groups to enhance their proficiency with the e-learning platform.
• Maintain a knowledge base of common issues and resolutions for self-service support.

3. Backup & Cross-functional Support (Dynamics 365):

• Act as a primary backup for the Dynamics 365 Support Engineer, providing first-line support for Dynamics 365 CRM and F&O related incidents and service requests when the primary engineer is unavailable or there is a larger amount of work that the Dynamics 365 Support engineer cannot complete on their own
• Assist with basic troubleshooting, user account management, and data inquiries within Dynamics 365 as needed.
• Work with vendors on issues that have been escalated or enhancements that are needed
• Work with Dynamics support engineer to ensure that support levels are maintained and we provide excellent service to our customers

Qualifications:

• Diploma or Degree in Information Technology
• IT, Microsoft 365, Networking and Security, or Cloud Services Certificates

Skills:

• Microsoft Office Proficiency Proficient in English (spoken and written)
• Fluency in at least one additional South African official language
• Excellent communication skills, both verbal and written
• Ability to work independently fulfilling a variety of duties
• Ability to manage a high workload efficiently while maintaining attention to detail
• Must be eager to learn and develop as this position is backup to our Dynamics 365 Support Engineer
• Work well with vendors
• Teamwork as you will be working with our business e-learning support team as well as IT support teams

Experience:

• 0 - 2 years Customer Service or Customer Support related experience (Essential)
• Basic Dynamics 365 support experience (Advantageous)

Other:

• Preference willbe given to Employee Equity candidates

Skills Required