Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process - from the quote stage through to client travel
Checking availability of our client and 3rd party properties through various online platforms as well as email requests
Compiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possible
Provisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in play
Provisional holding of the company's accommodation on inventory management system
Confirmations of all services upon guest confirmation, checking for accuracy
Checking invoices match costs in the quote system and flagging discrepancies to the East Africa Specialist
Liaising with the Finance team to ensure efficient allocation of deposits to booking Pre-travel reconfirmations with all suppliers including check on dietary requirements, rooming allocations as per client needs
Updating systems with timings and booking references on behalf of the East Africa Specialist at the reconfirmation stage
Preparation of final documents for final checks by East Africa Specialist
Report any errors or issues to you line manager immediately upon discovery
Provide proactive support to colleagues during peak or leave times
Proactive approach towards your personal and departmental targets and working together with management to ensure we reach these targets
Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers and the countries in which we operate, therefore continuously improving and strengthening your knowledge of these destinations
Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
Requirements and Qualifications
Strong administration and organizational skills with great attention to detail
Meticulous attention to detail
Excellent communications skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers
Excellent time management skills with the ability to mulit-task and prioritize tasks
Good computer literacy including the use of inhouse sales systems
The ability to work well under pressure
Proactive mindset and can-do attitude
Ability to work independently as well as within a broader team setup
Requirements and Qualifications - Advantageous
Experience in and knowledge of East Africa safari sales advantageous (Kenya & Tanzania) - at least 3 years' experience of East Africa and 5 years' experience in the safari industry
Experience working in a sales team environment and/or operations background
Strong sales & customer service skills (written & telephone)
Knowledge of Business Sales Systems e.g. HubSpot, Bazaruto and ResRequest
Required work practices
Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholders
As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
The company values are company values that play a significant role in how we define ourselves and set ourselves apart
We place a high value on living these values in everyday work practices
These values are genuine, honesty, quality, commitment and care
When staff events happen within working hours it will be compulsory to attend
Conditions and Working Hours
You will be required to work in the Cape Town office Monday - Friday. You are required to work 9 hours per day including a 1 - hour lunch break. The working hours are 08h00-17h00 with some flexibility.
You will be required to be available after hours and on weekends (i.e., on standby occasionally) as and when needed. This includes checking online booking platforms for possible last-minute arrivals/bookings (on a rotational basis within the team).
You will be required to work alternative South African public holidays for which you will be compensated with time off in lieu
Overtime may be required during peak periods for which you may be compensated with time off in lieu
We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time
You may be required to travel for work from time to time
Should you wish to apply for this position, please email your latest CV to
On application, please advise:
Current Salary (total monthly package before deductions):
Expected Salary (total monthly package before deductions):
Your Notice Period at your current employer:
ABC Worldwide
Recruiter
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