Safari Host Mpumalanga

Mpumalanga, KwaZulu-Natal, South Africa

Job Description


Safari Host required for an upmarket game lodge in Mpumalanga KEY OUTPUTS:

  • Prepare welcome and departure notes for guests, update day sheets and all admin related work
  • Check guests in during the day and manage dietaries, children, or any other special requests
  • Implement and follow the BOPs
  • Host guests during the day – meet them back from drive and assist with any request they have
  • Ensure that all products that come into contact with the guest are consistently of the correct standard
  • Check set ups for breakfast, lunch and dinner
  • Make sure the main area is always tidy and styled to the BOPs
  • Host guests at meal times and check smooth running of service from the kitchen and waiters
  • Work closely with waiters and HODs to maintain a high service standard
  • Assist in any other departments as and when required
  • Host children’s activities at the lodge
  • Provide superior service and quality to guests
  • Must enjoy working with children and be creative when planning fun children’s activities
  • Prepare and assist with running of guest delight
  • Follow the Covid protocols set out by the lodge and help manage them

SKILLS REQUIRED:
  • Communication skills – with guests and fellow staff members
  • Standard of your work must exceed the standard of the lodge
  • Good organisational ability
  • Lateral thinking ability
  • Initiative
  • Must adhere to World Class Hospitality and Service Standards
  • Professional, courteous, hospitable to guests
  • Must be able to cope under pressure to meet guests needs
  • Must be able to lead people and correct things when needed
  • Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED:
  • Hospitality
  • Environment
  • The surrounding communities
  • The country
  • Valid unendorsed SA driver’s license essential

PREVIOUS WORK EXPERIENCE REQUIRED:
  • Experience in the service industry especially in dealing with guests and staff
  • Previous camp manger / safari host experience an advantage
  • Previous experience in working with kids an advantage

PERSONAL CHARACTERISTICS:
  • Passionate about guest delight
  • Able to create new ideas
  • Able to listen and hear what guests are saying, and what they are not saying
  • Able to handle pressure, and still operate effectively
  • Energetic, proactive person with well-developed concept of the importance of providing a world- class guest experience and the ability to provide that experience as per the company standards
  • Good interpersonal skills – able to function as part of a team
  • Attention to detail and initiative
  • Diligence and self-motivation to meet deadlines and keep on top of your job
  • Willingness/ability to share information and teach and inspire others

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Job Detail

  • Job Id
    JD796015
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mpumalanga, KwaZulu-Natal, South Africa
  • Education
    Not mentioned