Job Description

A well-established Tourism Company is looking for a Safari Consultant within the Reservations Department. The position will be based at the Cape Town Head Office and the consultant will report to Reservations Manager.
The role of a safari consultant within the travel company required:

• Discuss client requirements and advise on suitable options.
• Plan, prepare and cost itineraries (travel plans) for clients.
• The creation of high quality intricately planned tailor-made itineraries for a wide range of clients from Honeymooners to Families. You will be ultimately responsible for costing, planning and implementing and confirming these itineraries.
• Working on warm sales leads with a mix of email and telephone contact to maximise conversion.
• Ensure the itinerary presented to the client fits their individual requirements as best possible and the supporting information and advice is to the highest standard.
• To achieve the highest levels of client service at all stages of the process to engender repeat business.
• Demonstrating a total commitment to customer service.
• Working within a small team it is imperative you engender good working relationships and have a strong team ethic.
• An in-depth understanding is required of the destinations sold and first-hand knowledge is essential. As such, from time to time, you will be required to visit these destinations on educational trips.

• Proficiency in English; knowledge of the additional language is an advantage.
• Possess effective organizational skills and the ability to complete multiple tasks and a high volume of work.
• Excellent time management, organizational, and follow-through skills.
• Ability to respond quickly and accurately to requests for information.
• Support team members and management.

• Minimum 5 years as a destination specialist
• Passion for travel within Africa.
• Excellent communication skills.
• Excellent customer service & selling skills.
• Advanced level of computer literacy.
• Highly organised with strong time management skills.
• Strong attention to detail.
• Results orientated.

• Planning, organising and prioritising.
• Customer service and client relationship management.
• Detail orientation and analytic.
• Business acumen.
• Time management skills.
• Excellent oral and written communication skills.
• Problem solving skills.
• Negotiating and influencing skills.
• Able to work under pressure in fast pace busy environment.
• Able to work shifts / after hours / public holidayxe2x80x99s and wee-end should the business require so