Job Description

Job PurposeInteract with Private Debtors, to ensure collection of funds and resolution of customer queries. Set collection targets, track and report ageing status, collections vs targets and DSO actual vs target. Ensure all targets and deadlines are met. Perform monthly on site visits at all key Private Debtors , to resolve queries and ensure that payment commitments are adhered to.Accountabilities

• Collection of payments from Private Debtors, to clear all outstanding's on a national basis
• Monthly Wholesaler visits
• Able to reconcile invoices on Cipla's SAP system to the relevant Private Debtors systems and provide supporting documentation for all items queried.
• Timeous collections of all Private outstanding balances.
• Collaborate with Customer Care and Private Debtors, to ensure all queries are resolved timeously.
• Obtain customer remittances, to ensure that daily receipts can be correctly allocated to relevant invoices.
• Open new accounts and ensure all legal requirements are met.
• Motivate and obtain management approval for adjustments/credits to be issued on Private accounts, as defined by Cipla's DOA
• Review receipts and credit notes, to ensure correct postings and allocations
• Review outstanding queries and monthly Age Analysis, present monthly to management, agree actions to be taken and ensure agreed actions are implemented and tracked.
• Provide accurate and timeous account information and reconciliations to Private customers
• Ensure collection targets are tracked and met on a monthly basis
• Escalate issues to management to ensure corrective action is taken
• Issue payment requests, overdue notifications and Letters of Demand
• Visit all major Private Debtors on a rotational basis to build strong customer relations, resolve queries, obtain payment commitments and ensure adherence to the commitments.
• Review and resolve queries with Private Debtors
• Create SOP's for each major wholesaler, clearly outlining the agreed credit terms, fee structures, price claims, short/over deliveries, returns and POD processes to be followed, as well as responsible individuals.
• De-bottleneck any recurring customer non-payment/credit issues, implement solutions and track progress
• Ensure trade terms are accurately captured in each customer's commercial agreement
• Engage with Accounts Receivable Insurer, to ensure that adequate cover is in place
• If Customer is overdue or over credit limit, engage with customer to bring the account back within limit/terms
• Design reconciliation processes, to ensure that all customer queries are dealt with timeously, concluded and actioned by both Cipla and the customer
• Manage customer qualification process
• Reduce 180 days overdue amounts to less than 1% of total Private Drs book
• Assist with daily banking transfers and approvals