Sales Coverage & Support
Manage agent requests and design detailed safari itineraries during consultant leave or peak demand.
Prepare costings, proposals, and confirmations accurately within required turnaround times.
Follow all internal booking, operational, and communication procedures.
Quality & Process Management
Conduct quality checks to ensure accuracy and consistency in costings, communication, and documentation.
Assist with implementing new processes, tools, and system enhancements.
Identify areas of improvement to elevate service and team performance.
Collaboration & Knowledge Sharing
Support colleagues during high-volume periods and contribute to a positive, solution-focused environment.
Share feedback and best practices to strengthen team cohesion and overall delivery standards.
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