Job Description

Job Summary Rotational Sales Consultant - African Safari & Tours Company | Cape Town Kendrick Recruitment is seeking a dedicated and adaptable Rotational Sales Consultant to join a leading African safari and tours company based in Cape Town. This role offers a salary of R30,000 - R35,000 per month (negotiable depending on experience) . The Rotational Sales Consultant provides flexible, high-quality support across the Sales team by stepping into the role of Sales Consultant during periods of leave, peak demand, or high-volume workflow. The role ensures continuity of service, supports overall sales performance, and helps embed best practices across the team. Key Responsibilities - Sales Consultant Coverage: Manage agent requests during periods of leave or peak demand, ensuring no disruption to service Handle itinerary amendments, costing, and delivery of accurate information within agreed turnaround times Follow booking procedures as set out in operating manuals for properties, vehicles, and activities Key Responsibilities - Quality & Process Support: Assist with quality assessments of sales files, communication, and processes to ensure accuracy and consistency Provide feedback and recommendations to enhance service delivery and efficiency Support the implementation and rollout of new processes, systems, and tools within the Sales team Collaborate with managers and peers to identify areas for improvement and share best practices Team Collaboration: Support colleagues during high workload periods Share insights gained from quality assessments to improve overall team performance Contribute ideas and solutions to enhance sales processes and guest/agent experience Qualifications & Experience: Minimum of 3 years' experience in sales, travel consulting, or reservations (DMC or luxury safari experience preferred) Strong understanding of itinerary design, costing, and safari logistics Proven ability to adapt quickly and manage different agent portfolios when covering colleagues Experience with booking systems, CRM, and quality monitoring tools Excellent communication and interpersonal skills with an agent-first mindset Work Practices & Conditions: Promote the Sales team as best-in-class in all external and internal interactions Uphold and contribute to the company's reputation as a leading safari operator Demonstrate company values including genuineness, honesty, quality, commitment, and care Attendance at staff events during working hours is compulsory Work Monday to Friday in the Cape Town office (08:00 - 17:00, including 1-hour lunch) with occasional overtime during peak periods Flexibility to work alternative South African public holidays with time off in lieu This is an excellent opportunity for a dynamic and versatile professional to contribute to a high-performing Sales team in a luxury safari and tours environment.
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