Job Description

Job Summary This is a hands-on leadership role focused on boosting sales, ensuring compliance, driving customer service, and strengthening underperforming stores. The right person will thrive in changing environments, lead diverse teams, and ensure smooth operations while maintaining brand standards.
Non-Negotiable Requirements

• Diploma in Business Administration / Sales / Marketing (NQF 6)
• Minimum 5 years' Retail Sales / Marketing & 3+ yrs supervisory level
• Proven experience in store operations, staff management & customer service
• Strong computer literacy (MS Office, ERP/Retail systems)
• Valid driver's licence & willingness to travel frequently

Key Responsibilities

• Manage retail store operations, stock, pricing & promotions across multiple sites
• Support underperforming stores, cover for absent managers, and launch new locations
• Drive sales, canvass new customers, and support marketing & promotional activities
• Monitor compliance with legal, ISO, HSE, and financial controls
• Supervise and develop staff: Sales, Assistants, Auto-Electrician, General Workers, Driver
• Maintain customer satisfaction, handle escalations, and host engagement events
• Track budgets, control costs, and optimise resources
• Proactive, action-oriented leader with problem-solving ability
• Commercially minded and customer-focused
• Strong planning, organising, and supervisory skills
• Resilient and adaptable to changing environments
• Excellent communication (verbal & written)

KPIs Include

• Improved sales & profitability across regions
• High customer satisfaction scores
• Compliance with SHEQ, ISO & company policies
• Effective staff performance & training outcomes
• Controlled costs and optimised resources

To Apply
Send your CV, qualifications, valid driver's license and a head & shoulders photo.
Only candidates meeting the minimum requirements will be considered. If you do not hear from us within 2 weeks, please regard your application as unsuccessful.
West Coast Personnel
Recruiter

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