Job Description

Our client is looking for an experienced Roaming Retail Store Manager to oversee operations across multiple retail locations on a temporary or rotational basis. This dynamic role is designed to support stores during periods of transition, high-volume trade, underperformance, or managerial absence. The ideal candidate will ensure consistent performance, maintain brand standards, improve operational efficiency, and deliver exceptional customer experiences across all sites.
Skills
inventorymarketingoperationsretailsalessupervisory
Key Responsibilities:
Retail Store Management

• Lead daily operations across multiple store locations, adapting quickly to different environments and team dynamics.
• Drive implementation of strategic plans to meet operational goals and improve in-store performance.
• Ensure availability of merchandise and alignment with customer needs and contracts.
• Analyze sales trends, approve marketing and promotional activities, and adjust pricing strategies as needed.
• Uphold safety, cleanliness, legal compliance, and risk mitigation protocols to protect staff and assets.
• Maintain brand integrity and store reputation in accordance with company standards.

Sales & Business Administration

• Open and develop new customer accounts, monitoring their performance and sales trends.
• Support credit application processes and provide feedback to stakeholders.
• Collaborate with Marketing to implement and monitor promotional strategies tailored to each store's market.
• Contribute to growing market share and strengthening the existing customer base.

Compliance

• Operate within internal controls and legal frameworks to ensure responsible and compliant store management.
• Identify and monitor risk areas, maintain relevant registers, and report concerns promptly.
• Promote a safe and healthy working environment by enforcing Health, Safety, and Environmental standards.

Customer Service Management

• Build strong relationships with internal and external stakeholders to deliver excellent service.
• Represent the company professionally in meetings and engagements.
• Resolve customer and stakeholder concerns efficiently while aligning with the company's values and service commitments.

Staff Supervision

• Ensure all team members have signed performance agreements and conduct regular appraisals.
• Identify training and development needs in collaboration with HR.
• Address employee relations matters fairly and timeously.
• Foster a positive, productive work environment through leadership and support.

Cost & Financial Control

• Contribute to budgeting processes and monitor spend against targets.
• Promote efficient use of resources, explore cost-saving opportunities, and reduce operational waste.
• Monitor gross profit daily and implement corrective actions as necessary.

Candidate Profile:
Minimum Qualifications:

• Diploma in Business Administration, Sales, or Marketing (NQF Level 6)

Preferred Qualifications:

• Bachelor's Degree in Business Administration, Sales, or Marketing (NQF Level 7)

Experience:

• Minimum 5 years' experience in Retail Sales or Marketing, including at least 3 years in a supervisory role

Technical Competencies:

• Proficient in Microsoft Office Suite and relevant retail management systems
• Knowledge of compliance and regulatory frameworks
• Understanding of sales performance metrics and inventory management

Behavioural Competencies:

• Proactive and action-oriented
• Strong problem-solving and analytical abilities
• Flexible and adaptable to changing environments
• Excellent planning, organizing, and supervisory skills
• Customer-centric with strong communication (verbal and written)
• Resilient under pressure

Skills Required