Job Description

Job Title:

Roaming Receptionist

Location:

Rotation to all 7 of our branches

(Alberton, Linksfield, MediMix, Mulbarton, Sunward Park, Bedford Gardens, Roseacres)

Our Values:

Customer Focused, Communication, Commitment, Continuous Improvement, Value our Colleagues and Ethical Behaviour.

Are you interested in...

Joining a dynamic team where you can make a real impact in patient care?
Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast-paced, supportive environment where teamwork and compassion are at the heart of everything we do.

We offer:

Comprehensive onboarding and support. A collaborative environment and commitment to continuous team development through Arbinger training and principles. An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career. A competitive salary package and benefits.

Your typical day in a radiology environment includes:

Working closely with the rest of the team to provide superior diagnostic and interventional services. Collaborating with physicians and healthcare providers to ensure accurate, timely patient diagnoses. Managing patient care with compassion and professionalism, ensuring comfort and safety throughout their visit with us. Contributing to a fast-paced, evolving environment where your skills are valued and continuously honed.

Minimum Requirements:

2 - 3 years' experience in a professional & highly pressurised environment

At least 2 years' experience in a medical environment, preferably experience in working in or with a Radiology department.

Attention to detail

High level of accuracy & attention to detail while working under pressure

Good understanding of medical aid and PMB rules

Good understanding of the POPI Act regulations for healthcare

Ability to build and maintain good professional relations with all stakeholders (Radiologists, referring doctors, matrons, ward nurses, and all internal staff)

Some Short/On-line courses completed on self- development and soft skills

A valid driver's license and own transport

Main Responsibilities:

Be willing to rotate to and work at all the branches during staff shortages.

Acknowledge all patients with warmth and friendliness, showing empathy where needed

Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)

Check medical aid benefits & do quotes for all exams and take co-payments/short payments by medical aids

Ensure you understand and follow the protocol for emergency patients

Booking and preparation of patients for CT & MRI scans

Obtain Authorisation for all examinations. Specifically, via UMS & medical aid systems for all CT & MRI exams as well as ultrasound guidance examinations when needed, normal working hours or working After Hours/on Public Holidays

Processing & allocation of payments for all private patients

Understanding of relevant WCA documents for workplace injuries/diseases

Assist resolving telephonic enquiries

Maintain an up-to-date knowledge of medical aid rules, and ensure you understand and adhere to POP UP (warning messages) on the system

Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments

Ensure you live the vision and values of the company:

o Company Mission statement: to be recognized as a leading world class radiology practice, providing high quality customer focused radiology services, efficiently and effectively.

o Company Values: Customer Focused, Communication (professional, clear, empathetic, factual, active listening), Commitment, Continuous Improvement, Value (respect and appreciate) our Colleagues, Ethical Behaviour

Assist others with resolving outstanding queries and authorisations

Assist in keeping the reception area neat and tidy and noise levels down

Take responsibility for your continuous growth in knowledge, work and soft skills

Ensure you understand the POPI Act legislation, the protection of the disclosure of information of our patients / members and our own staff members and the impact thereof on our practice

Perform other appropriate tasks and responsibilities assigned within the realm of your job function, knowledge, skills, and abilities to ensure the effective and efficient running of your department

Always maintain strict confidentiality and discretion towards patients

Hours of Work:

Shift rotation on a weekly basis:

When assisting with 1 or 2 shifts at a branch, the hours would be mostly 08h00 - 17h00. When booked in advance to help at a specific branch, you will cover the 8-hour shift of the absent staff member. These shifts may be as early as 06h00 and end as late as 18h30. You may also be required to assist with the occasional night shift.

We encourage differently abled people to apply

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.

Why Choose Us?

At Diagnostic Radiological Services Inc, we focus on compassionate patient care and strong teamwork.
We offer a supportive, connected work environment that's fast paced but less formal, with directors who are hands-on and closely involved with the team.
We have many long serving employees, celebrating 10, 15, 20, and a few 30 years of service.
We are proud to partner with the University of Johannesburg in training clinical staff and maintain an open-door policy, with a flat management structure.

We're working to integrate Arbinger principles throughout our organisation, helping us cultivate a mindset of growth, collaboration, and mutual respect.

Ready to make a difference? Apply today to become part of a team that cares about your success and well-being.

Please send your CV to

hr2@radiologysa.co.za

with

"

_Roaming Receptionist

_

" in the subject line.

Closing date: Friday, 25 July 2025

Kindly note: we will retain your CV and personal information for future suitable vacancies. If you object to your information being kept, please indicate your objection and we will carefully discard all your information

Job Types: Full-time, Permanent

Ability to commute/relocate:

Johannesburg, Gauteng 2094: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you residing at least 15km radius from Linksfiekld Hospital ?
Experience:

Medical : 2 years (Required) highly pressurised environment : 2 years (Required)
License/Certification:

license and own transport (Required)
Location:

Johannesburg, Gauteng 2094 (Required)
Willingness to travel:

100% (Required)
Work Location: In person