Job Description

Job Summary Roadcover (Verification Agent) xc3x82 xc3x82 The purpose of the Verification agent is to verify all the sales cover policies to the clients made by sales agent. Make sure all the policies are captured and submitted xc3x82 We are looking for energetic verification agents to meet all daily target in verification xc3x82 Verification agents are responsible for identifying sales opportunities for insurance plans (Device cover) and overseeing a portfolio of clients, these professionals are responsible for identifying risk management strategies. xc3x82 Regularly interact with the reporting leader/management to understand the business requirements and goal. xc3x82 Effectively utilize industry software and technology to improve the customer experience. xc3x82 Identify any fraudulent activities and report to the line management with immediate effect xc3x82 Participate in training and seek opportunities to improve operations xc3x82 xc3x82 Emotional intelligence . This includes the ability to listen and empathize with agent on a deeper level in order to discern what it is really required. A good Verification agent is tactful and knows how to help a business see financial reality clearly, and be focus minded Requirement xc3x82 Minimum matric or NQF equivalent xc3x82 Relevant tertiary qualification advantageous xc3x82 People Skills xc3x82 Good Salesmanship xc3x82 Customer Service Skills xc3x82 High Energy Level xc3x82 Honesty and trustworthy xc3x82 Knowledge on a Variety of Products xc3x82 Product knowledge xc3x82 Communication skills xc3x82 Active listening skills xc3x82 Rapport-building skills xc3x82 Time-management skills xc3x82 Organizational skills xc3x82 Problem-solving skills. Experience xc3x82 No less than 1 year Call Centre sales agent experience in an Outbound environment or customer care. Attend to inbound and outbound calls. xc3x82 Short term or Long term experience

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