Job Description

Transaction Risk Administrator
Requisition Number-141692
Talent Acquisition Consultant: Veronica Manyike
Location: 135 Rivonia Road, Nedbank Head Office, Sandton
Closing Date: 19 September 2025
Duration - 07 Months Contract - Full time office based
Job Family
Risk, Audit and Compliance
Career Stream
Forensics
Leadership Pipeline
Manage Self: Operational
Job Purpose
To conduct and support investigations in Nedbank by following forensic methodologies to mitigate fraud risk and criminal liability and ensure regulatory requirements are met; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Risk Management Policies.
Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Influence the enhancement of business processes and methodologies.
• Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders.
• Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Financial Crime and Forensic Services (GFCFS).
• Contribute to smooth flow of work and maintain relationships with internal and external service providers.
• Manage and prevent potential operational losses.
• Identify gaps in processes, make recommendations to improve processes and prevent re-occurrence of claims
• Classify risk events through assessment of category and/or type of event to ensure accurate management information on risk events provided to stakeholders
• Compilation of Incident preliminary report.
• Provide feedback to stakeholders.
• Report information regarding fraudulent trends to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action
• Gather and analyse relevant documentation received from clients.
• Comply with risk standards and policies.
• Prevent and/or reduce potential losses.
• Provide updates and feedback related to escalated queries pertaining to alleged fraudulent claims from clients by interacting with the Ombudsman Liaison electronically.
• Understand and embrace the Nedbank vision and demonstrate the values.
• Improve personal capability and stay abreast of developments in field of expertise.
• Support personal growth and enable effectiveness in performance of roles and responsibilities.
• Maintain knowledge management, and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders.

Type of Exposure
Conducting root cause analysis
Analysing situations or data that require an in-depth evaluation of multiple factors
Displaying high level of ethics, integrity and confidentiality
Developing ways to minimize risks
Drafting reports
Managing conflict situations
Analysing and interpreting qualitative and quantitative data
Answering customer questions
Communicating complex information in writing and verbally
Interacting with various levels of management
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification
Matric / Grade 12 / National Senior Certificate
Minimum Experience Level

• 2-3 years experience in banking and/or operational back-office environment in a financial institution
• 2-3 years of experience in forensic risk management and cybersecurity, including chargeback handling.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Branch processes and procedures
• Client service principles
• Filing techniques
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills

Behavioural Competencies

• Applied Learning
• Collaborating
• Decision Making
• Driving for results
• Managing Work
• Quality Orientation

Disclaimer
Preference will be given to candidates from the underrepresented groups
Please contact the Nedbank Recruiting Team at +27 860 555 566
Please contact the Nedbank Recruiting Team at +27 860 555 566
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Skills Required