Job Description

Job Purpose
Process all risk management and underwriting administration assigned, within the set standards required by the company thus contributing to the productivity of the branch.
Enhance the image of the company through the continuous delivery of efficient and effective customer service.Responsible for the administrative support of the Risk Consultant team in the Region. Processing all risk management administration assigned, within the set standards required by the company thus contributing to the productivity of the Risk Consultant team.
Key Responsibilities

• Ensure that surveys for the Risk Consultants and Riskmen are booked, arranged, and assigned for them to conduct surveys timeously and professionally (within agreed timeframes).
• Monitor backlog and report on performance for Risk Consultants and Riskmen.
• Ensure that the Risk Consultants provide complete and professional risk reports for Underwriters to have a clear picture of all the risks involved.
• Responsible for survey requests to be loaded on ARQ and check that the correct information is provided to avoid unnecessary delays in getting Surveys done
• Survey requests: Follow up on all survey requests. Survey requests should not be outstanding for more than two weeks. Prioritization Report should be used as guidance with the required comment made on the report. Assign work and monitor backlog and performance
• Prioritise surveys deemed as a priority by the Business and manage accordingly to support the growth targets of the region.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Reporting: Ensure timeous reporting (survey activities, prioritization report etc). Escalate areas of concern to direct manager.
• Recordkeeping: All records to be always kept up to date and quality standards to be always adhered to.
• General: When required to perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• TCF: Ensure customers are treated fairly.

Skills Required