Job Description

Revenue & Reservations Coordinator

Company:

Reserved Suites

Location:

Illovo, Sandton, Gauteng, South Africa

Employment Type:

Full-time, Permanent

Working Hours:

Monday to Friday, 8:00 AM - 5:00 PM

Salary:

R240,000 per annum + Performance-based Commission

Probation Period:

3 months

Reports to:

General Manager

About Reserved Suites

Reserved Suites is a modern luxury aparthotel located in the heart of Sandton, offering a unique blend of hotel-style services and apartment living for both short and long-term guests. Visit us at www.reservedsuites.com to learn more about our premium accommodations and services.

Position Overview

We are seeking a detail-oriented and commercially minded

Revenue & Reservations Coordinator

to join our team. This role is primarily focused on maximizing revenue through strategic pricing and managing all reservation operations (70%), with growth opportunities to support operational activities (30%) as you develop in the position.

The successful candidate will be responsible for optimizing room rates, managing booking channels, handling guest reservations, and ensuring revenue targets are met while delivering exceptional customer service.

Key Responsibilities

Revenue Management (70%)

Dynamic Pricing & Rate Strategy

Develop and maintain dynamic pricing models based on demand, seasonality, competitor analysis, and local events Monitor competitor rates and market trends; adjust pricing and promotions accordingly Optimize room rates across all distribution channels to maximize RevPAR

Forecasting & Analysis

Produce weekly and monthly revenue forecasts and compare against targets Track key performance indicators: ADR, RevPAR, occupancy rates, pick-up pace Prepare daily/weekly revenue reports with insights and recommendations

Channel & Distribution Management

Manage room inventory allocation across OTAs, direct bookings, corporate clients, and GDS Maintain rate parity across all channels Oversee rate loading in PMS and channel management systems

Reservations Management

Handle all reservation inquiries via phone, email, and online platforms Process bookings, modifications, and cancellations efficiently Manage group bookings and corporate account reservations Coordinate special requests and room upgrades Maximize upselling opportunities during the booking process

Operational Support (30% - Growth Opportunity)

Guest Relations

Provide exceptional customer service throughout the booking journey Handle guest complaints and resolve issues promptly and professionally Support check-in/check-out processes when required

System Management

Maintain accuracy in PMS, channel manager, and reservation platforms Ensure data integrity for rates, inventory, and guest profiles Generate reports and analyze booking patterns

Administrative Duties

Maintain filing systems and booking documentation Assist with billing inquiries and payment processing Support marketing initiatives and promotional campaigns

Key Performance Indicators

Monthly revenue targets and budget achievement Occupancy rate optimization ADR and RevPAR growth Direct booking conversion rates Guest satisfaction scores Booking accuracy and system maintenance

Essential Requirements

Experience & Education

Minimum 2 years' experience

in revenue management, reservations, or yield management Previous experience in hotels, aparthotels, or serviced apartments preferred Hospitality qualification or relevant tertiary education advantageous

Technical Skills

Proficiency with Property Management Systems (PMS) -

Semper experience highly preferred

Experience with channel managers and reservation platforms Strong Excel skills for data analysis and forecasting

Required experience with OTA platforms

(Booking.com, Expedia, Agoda, etc.)

Personal Attributes

Analytical mindset

with strong attention to detail

Commercial awareness

and profit-focused approach

Fluent in English

(verbal and written) - additional languages beneficial

Customer-centric attitude

with professional telephone manner

Multitasking ability

in a fast-paced environment

Adaptability

to changing priorities and market conditions

Initiative and reliability

with minimal supervision

What We Offer

Competitive salary

of R240,000 per annum

Performance-based commission structure:

1% commission for meeting monthly revenue targets

Professional development

opportunities in hospitality revenue management

Modern work environment

in prestigious Sandton location

Career growth potential

with expansion into operational responsibilities

Application Process

To apply, please submit your CV along with a brief cover letter explaining your interest in revenue management and reservations. Please include examples of your analytical experience and any relevant achievements in previous roles.

Applications close:

22/09/2025

Preference will be given to candidates available for immediate start.

Only candidates with relevant experience and legal authorization to work in South Africa will be considered.

Reserved Suites is an equal opportunity employer committed to diversity and inclusion in the workplace.

Job Type: Full-time

Pay: R240000,00 per year

Work Location: In person