Returns Technician Job in MCE Electric

Returns Technician

Pretoria, GP, ZA, South Africa

https://www.mncjobs.co.za/company/mce-electric

Job Description

We are looking for:

A proactive Returns Technician to handle the processing, evaluation, and documentation of returned products. If you're detail-oriented, technically savvy, and enjoy solving problems, this role is for you!

Knowledge and abilities:

Strong attention to detail and organizational skills Good communication and interpersonal skills Ability to work under pressure and meet deadlines Proficient in Microsoft Office (especially Excel) and experience with inventory systems Basic understanding of warehouse/logistics operations Ability to work independently and as part of a team Problem-solving skills and initiative in resolving return-related issues

Key Responsibilities:

Receive and verify returned goods against invoices and goods return notes Inspect and test products to determine faults and decide on repairs, replacements, or credits Diagnose issues, repair products where spares are available, or strip for parts if beyond repair. Process accurate credit notes and handle related customer queries Maintain detailed records and submit regular return reports Communicate clearly with customers regarding technical issues Support quality control, identify product trends, and flag recurring issues

Boxes to tick:

Matric 2+ years' experience in a similar role (returns or tech support) Computer literate Must have electrical product experience * Ability to solve technical problems

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