o Demonstrates accuracy and compliance in assessing claims (Retirement, Annuities and Resignation claims) cases within SLA timeframe
o Manages and responds to email queries within 24 hours to ensure service continuity and strong stakeholder relationships
o Performs efficiently under high-pressure operational environments with multiple key deliverables
o Accepts full accountability for work quality, adherence to standards, and timely outputs
o Proactively identifies operational risks, bottlenecks, and issues, escalating them appropriately for resolution
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