Job Description

This role will be responsible for managing all aspects of contract renewals for the medium business segment. As such the key responsibilities will include ensuring customer retention and renewal revenue targets are met and exceeded on annual customers, through solid collaboration across internal lines of business and, externally with customers and Sage Business Partners, via digital communication. The focus would be assisting in the Annual Renewal project of the Payroll Customers.

Key Responsibilities Ensure Business partner/ customer queries are responded to within the specified turnaround time via digital responses.
Collection of Annual Licence Fee's.
Deliver revenue performance and operational outcomes in line with budgetary expectations and performance KPI's.
Build strong alliances with Business Partners to facilitate successful 90-day planning around linked renewals
Establish strong collaboration with sales teams, providing regular insight on assigned customers and assisting to identify opportunities for incremental revenue
Align, Influence, and manage across lines of business to drive business value and ensure prompt resolution of escalated issues
Develop and maintain strong professional relationships with customers and Business Partners to ensure customer satisfaction and retention
Provide accurate and timely forecasting for monthly, quarterly, and annual performance, including risk and opportunity analysis
Other duties as required from time to time (Customer nurture campaigns etc)
Play an integral role in supporting the company's cloud migration strategy

Skills, know-how and experience:
Must have:
Experience in a Customer service or relationship management role with a desire to exceed customer expectations
Highly Organised and with commitment to excellence
Keen negotiation, Influencing and Problem-Solving Skills
Target driven with an ability to be self-motivated to achieve and exceed targets under pressure
Well organised with strong time management skills and ability to juggle multiple objectives according to prescribed procedures and processes
Excellent English oral and written communication skills to assist in working with colleagues and delighting customers
Ability to accept and perform new job responsibilities as needed
Basic understanding of the Sage Product offerings

Preferred:
Technical / professional qualifications:

• Basic Microsoft Office skills (Word, Excel, Power Point)
• Working knowledge of accounting and / or HR Software solutions xe2x80xa2 Sage CRM processing & Salesforce an advantage.
• University degree or equivalent

Function Sales

Country South Africa

Office Location Pretoria

Work Place type Hybrid

Advert People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than forty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, colour, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

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