Retention Agent

Cape Town, WC, ZA, South Africa

Job Description

If you thrive in a fast-paced environment, enjoy working with team-oriented individuals, and are seeking a rewarding career, Direct Independent Brokers is the perfect place for you!

We are on the lookout for self-motivated, energetic, and target-driven professionals who are ready to perform at their best while delivering exceptional customer service.

Duties & Responsibilities



Engage with qualified leads for unpaid premium payment arrangements Call qualified leads to retain clients requesting policy cancellations Achieve and exceed monthly performance targets Deliver a professional presentation of our products and services Collaborate with peers and contribute to a dynamic team culture

Desired Experience & Qualification



Minimum of Matric / Grade 12 Clear criminal record FAIS Fit and Proper status (if previously employed in Financial Services) Strong sales and customer service abilities Computer literate (MS Office proficiency essential) Skilled in relationship building Target-driven with a positive, persistent attitude Proven call centre experience is preferred Background in retentions and/or collections is highly advantageous Excellent communication, negotiation, and problem-solving skills Resilient and persistent in achieving goals

Package & Remuneration



Basic R6000.00 plus uncapped commission Full training provided Working hours: Monday - Friday 8am-5pm
Disclaimer - If you have not received any response in 30 days, please consider your application as unsuccessful.

Job Types: Full-time, Permanent

Pay: From R6000,00 per month

Work Location: In person

Application Deadline: 2025/08/22
Expected Start Date: 2025/09/01

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Job Detail

  • Job Id
    JD1481941
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, WC, ZA, South Africa
  • Education
    Not mentioned