Job Description

Are you friendly, reliable and passionate about great customer service?
Our client in Rondebosch is looking for an energetic Retail Shop Assistant. Apart from offering excellent customer service, responsibilities include growing the business by engaging in outgoing phone calls to potential clients in the hospitality industry.
Strong administrative skills, and fluent communication in both English and Afrikaans is required.
REQUIREMENTS

• Matric / Grade 12 (or equivalent qualification)
• Previous retail or customer service experience preferred but not essential
• Excellent communication and interpersonal skills; friendly and confident when dealing with customers
• Well-presented and professional appearance
• Reliable and punctual with a strong sense of responsibility
• Ability to work alone and independently
• Basic numeracy and computer skills for operating the cash register and POS system
• Attention to detail with good organisational skills
• Flexibility to work on a Saturday when required
• Reliable transport

DUTIES

• Provide product information, advice and recommendations to customers
• Handle customer complaints or queries in a professional and helpful manner
• Process sales transactions accurately using the point-of-sale (POS) system
• Replenish shelves and ensure products are neatly displayed
• Assist with receiving, unpacking and pricing new stock
• Conduct regular stock counts and report discrepancies
• Maintain visual merchandising standards and promotional displays
• Keep the store clean, tidy and well-organized at all times
• Open and close the store
• Handle cash, card and electronic payments responsibly
• Follow store security procedures and loss prevention guidelines
• Support external sales reps with administrative tasks
• Participate in staff meetings, training and product knowledge sessions.

Salary negotiable, and dependent on experience
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Skills Required